Servicenow, Inc.

Microsoft Technology Licensing, LLC

Chinna Babu Polinati

Madhavi Puvvada

Purushottam Shridhar Amradkar

Sridhar Chandrashekar

Manish P Gupta

Viral Shah

Brandon Thomas Trudel

Vivian Tero

Jesus Antonio Castro Cisneros

Davide Massarenti

Guarav Yakhmi

Jake Varghese

Daron Spektor

Arne M Josefsberg

Kanwaldeep Kaur Dang

James Crotinger

Christine Jefson

Joan Ouyang

Edward Ministerio Sarausad

Scott Tucker

M Kurukulasuriya P Rukshan Felix Perera

Hongbin Lin

Arne Lynn Gaenz

James J Pitts

Eugen Ardeleanu

Haviv Rosh

Chenlei Guo

Atul Katiyar

Stephen Scott Tucker

Kiran Kumar Bushireddy

Pravjit Tiwana

Akshay Patekar

Kelly Vincent

Romit Banerjee

Nikhil Lakshman

Sachin Gupta

Christopher Ball

Christopher Robert Mutzel

Greeshma Kulamarva Balasubrahmanya

Rukshan Parera

M Kurukulasuriya Perera

A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Guided configuration item class creation in a remote network management platform

A method can include storing information about the business service in one or more template type layers; storing information about an instance of the business service in one or more instance type layers; wherein the template type layers include one or more checkpoints that reference information stored in a content addressable store that defines an expected structure of the business service, wherein at least one checkpoint of the template type layers includes a timestamp and a hash value associated with an entry in the content addressable store; and wherein the instance type layers include one or more checkpoints that reference information stored in the content addressable store that defines attributes of the instance of the business service, wherein at least one checkpoint of the instance type layers includes a timestamp and a hash value associated with an entry in the content addressable store.

System and method for service modeling

Evaluation of a plurality of activities comprising a service includes, for each of the plurality of activities, identification of a network service path of the activity from the source to the user, wherein a network service path of a first activity of the plurality of activities is different from a network service path of at least one other of the plurality of activities, measurement of a service quality metric for each respective network segment of each identified network service path, and, for each of the plurality of activities, determination of a service quality metric based on the service quality metrics measured for each of the network segments of the network service path of the activity.

Activity-and dependency-based service quality monitoring

A system may include a database containing representations of configuration items associated with a managed network that is managed by a remote network management platform. The system may also contain a server device that may be configured to determine a set of duplicate representations of a particular configuration item of the configuration items. The configuration items may relate to computing devices and software applications disposed within the managed network. The server device may be further configured to generate a master representation from the set of duplicate configuration items. The server device may replace, in the database, the set of duplicate representations with the master representation.

De-duplication of configuration items related to a managed network

Disclosed herein are various systems, methods, and apparatuses for providing a system independent Configuration Management Database identification system. In an implementation, a dynamic identification system correlates records of an originating system with records of an Authoritative Configuration Management Database (CMDB) including a set of one or more identifying rules that define a minimum amount of information in order to generate an identifying signature that serves as a common reference between a record of the originating system with a matching Configuration Item (CI) record of the ACMDB, receiving, from the originating system, information to generate an identifying signature, determining that the generated first identifying signature matches a stored identifying signature, and correlating the first record of the originating system corresponding with the generated first identifying signature with the one of the CI records of the ACMDB corresponding with the matching one of the identifying signatures.

System independent configuration management database identification system

Disclosed are methods, apparatuses and systems for collecting transactional and dimensional data. One implementation includes a configuration management database, a first data collection agent operating on a first monitored server to collect metadata associated with the first monitored server from the configuration management database using the first data collection agent, collect metric data from the first monitored server regarding operation of the first monitored server, wherein the metric data includes at least one metric collected from at least one application executing on the first monitored server; and assemble the collected metric data and at least part of the collected metadata into a packet for transmission from the first monitored server to a message bus; and a distributed database configured to receive the packet from the message bus and to store the collected metric data and metadata included in the packet.

Streamlined transaction and dimension data collection

An anomaly detection module may include a time-series analyzer that classifies current time-series data into at least one of a plurality of classifications based upon historical data and may construct a statistical model representative of the current time-series data based upon the at least one of the plurality of classifications. An anomaly detector monitors a stream of the current time-series data and identifies statistical outliers of the stream of the current time-series data, based upon the statistical model and may determine an anomalous score for the statistical outliers by tracking a history of the statistical outliers; wherein the anomalous score comprises a representation of a magnitude of deviation between the current time-series data and the statistical model over multiple measurements of the current time-series data, over a particular time interval, or both.

Systems and methods for anomaly detection

Systems and methods for a data synchronization architecture to synchronize provide a forward synchronization of data from a helper instance to a customer facing instance and reverse synchronization of customer configuration data changes to the helper instance are disclosed. Helper instances may be configured to provide an upgrade or maintenance path for a customer facing instance. Helper instances may be a different version and have a different schema than the primary customer facing instance. Database triggers and business rules may be used to manipulate data calculated or discovered by a helper instance prior to synchronization to the primary instance. Database triggers and business rules may fire in the primary instance after each synchronization to perform necessary recalculations or adjust data associations based on data provided from the helper instance. Helper instances may queue data over time and then perform a synchronization of data from the queue.

Data synchronization architecture

A method may include receiving a first record associated with a first configuration item from a first data source and a second record associated with a second configuration item from a second data source; identifying a relationship between the first configuration item and the second configuration item based on the first record and the second record; identifying a relationship rule governing the relationship between the first configuration item and the second configuration item; determining that the relationship between the first configuration item and the second configuration item is inconsistent with the relationship rule; remediating the relationship between the first configuration item and the second configuration item such that the relationship is consistent with the relationship rule; and allowing the first record and the second record to be stored in the configuration management database in response to remediating the relationship.

System and method for configuration management database governance

Many services measure quality of service (QoS) according to abstract metrics based on general heuristics of QoS determinants (e.g., VoIP service providers may presume that QoS is predominantly determined by network performance). However, users' QoS perceptions are often based on their experiences with particular activities of the service, which may utilize different service paths having different QoS determinants. Therefore, QoS may be measured by identifying the activities of the service, and the dependencies among the components of such services; for respective activities and dependencies, identifying a service path from the source to the user, and the segments comprising the service path; measuring the quality of the segments of the service path; and calculating the QoS of the activity according to the QoS of the segments of the service path providing the activity. This approach may yield QoS information of greater relevance to the users' experience and with greater analytic value.

A remote network management platform may include a database containing representations of configuration items associated with a managed network that is managed by the remote network management platform. The remote network management platform may further include a server device. The server device may be configured to obtain a plurality of preferred relationships for a particular configuration item class. The server device may be further configured to store, in the database, the plurality of preferred relationships. The server device may also be configured to visually provide indications of one or more respective pairings of relationship types and target configuration item classes from a plurality of preferred relationships, receive a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and store, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class.

Defining and enforcing operational associations between configuration item classes in managed networks

Systems and methods for the identification and reconciliation of network resource information are herein disclosed. In an implementation, a system includes instructions stored in memory for processing a request received from a data source to update a record of a network resource by receiving data relating to an attribute of a network resource of a computer network from a first data source, wherein the network resource is associated with a configuration item of a configuration management database, the configuration item including data relating to the attribute from a second source; determining that the first data source is authoritative for the attribute based on a priority of the first data source, a priority of the second data source, and a staleness period of the second data source; and processing the request by updating the attribute based on the data.

Identification and reconciliation of network resource information

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Snoqualmie, WA, United States of America

Chinna Babu Polinati