International Business Machines Corporation

Action Star Enterprise Co., Ltd.

Ching-Wei Cheng

June-Ray Lin

Yi-Chun Tsai

Tzu-Ching Kuo

Tzuching Kuo

Yi Chun Tsai

Chih-Hsiung Liu

Tsai-Hsuan Hsieh

Yu-chun Lin

Hsin-Yu Hsieh

Generating a solution keyword tag cloud is provided. The solution keyword tag cloud is generated for a product based on matching keywords identified in a question asking how to resolve an issue experienced by a user with the product with keyword tags included in a set of condition-solution trees corresponding to the product. In response to receiving an indication that a tried solution in the solution keyword tag cloud did not resolve the issue experienced by the user, the solution keyword tag cloud is graphically updated by moving the tried solution that failed to resolve the issue from a solution section of the solution keyword tag cloud to a condition section of the solution keyword tag cloud. The solution keyword tag cloud is presented in a graphical user interface display on a client device corresponding to the user.

Generating solution keyword tag clouds based on support forum post analytics

Enhancing a data query is provided. A knowledge base is searched for information corresponding to the data query. It is determined whether a query result is greater than a query result threshold level of information for the data query based on an identified query intent and keywords of the data query. In response to determining that the query result is not greater than the query result threshold level of information for the data query, a set of questions is sent to a personal digital agent of a client device that sent the data query for additional information based on the identified query intent and keywords. Analytic concepts answering the set of questions are received from analytic modules of the personal digital agent that are based on IoT-based personal data corresponding to a user of the client device. The data query is enhanced using the analytic concepts.

Intelligent and interactive knowledge system

A masking system and method for automatically masking sensitive user information on a webpage is provided. The method includes the steps of identifying a location of the first user data of the first type of sensitive user information on the webpage, updating an initial path to the first user data to account for changes to the initial path detected in response to repeated visits to the webpage, wherein the updated initial path to the first user data is stored as a stable path, locating a second user data associated with a second type of sensitive user information on the webpage, by accessing a central database containing path information to a location of the second user data on the webpage, and masking the first user data and the second user data on the webpage, using the stable path and the path information obtained from the central database.

Automatic masking of sensitive data

Generating a solution keyword tag cloud is provided. Keywords are identified in a question asking how to resolve an issue experienced by a user with a product. The keywords identified in the question are matched with keyword tags included in a set of condition-solution trees corresponding to the product. The solution keyword tag cloud for the product is generated based on the matching of the keywords identified in the question with the keyword tags included in the set of condition-solution trees corresponding to the product. The solution keyword tag cloud is presented in a graphical user interface display on a client device corresponding to the user.

The present invention relates to a data transmission method applied to a data transmission system comprising a data transmission device, at least one host computer and at least one associated computer, wherein all the at least one host computer and the at least one associated computer are disposed with a plurality of switching system clipboards, and have one computer clipboard thereof. Therefore, by the disposing of the plurality of switching system clipboards, two or more users are allowed to simultaneously carry out their computer switching operations and data transmissions between multi computers through one identical data transmission system, moreover, the file size of the transmitted data does not be limited by the data transmission device of the data transmission system.

Data transmission method for data transmission system

The present invention relates to a multi-computers network sharing system having plug-and-play interfaces, comprising: an ethernet physical unit, a media accessing and controlling unit, a flow control unit, a plug-and-play interface transforming module, and a plurality of plug-and-play interfaces. In the multi-computers network sharing system of the present invention, when one of the external electronic devices is connected to any one of the plug-and-play interfaces, the flow control unit transmits the ethernet signal accessed by the first media accessing and controlling unit to the plug-and-play interface transforming module, therefore the plug-and-play interface transforming module transforms the ethernet signal to a plug-and-play interface signal and next transmits the plug-and-play interface signal to the electronic device connected with the plug-and-play interface, such that the electronic device can connect to the Internet without using any network cables or wi-fi devices.

Multi-computers network sharing system having plug-and-play interfaces

The present invention provides an audio broadcasting system which comprises an audio player, an adaptor and a vehicle stereo device with a FM receiver. The audio player includes a storage unit for storing a plurality of audio files and a processing unit for generating a channel frequency converting signal corresponding to a FM channel frequency of the FM receiver of the vehicle stereo device. The adaptor generates a particular FM signal based on the audio files and the channel frequency converting signal from the audio player and transmits the particular FM signal to the FM receiver of the vehicle stereo device wirelessly for broadcasting.

Audio broadcasting system and method for broadcasting the same

A method for converting a KVM system comprising the steps of: (1) initializing a mouse device, at least two computer hosts, a keyboard, and at least two corresponding displaying device; (2) selecting which computer host and a corresponding displaying device are needed to be operated, then switching to the selected computer host and the corresponding displaying device by controlling a switch disposed on the mouse into a particular direction; (3) operating the selected computer host and the corresponding displaying device; (4) finishing the operation; (5) judging whether one of the computer hosts and another corresponding displaying device is needed to be operated, if yes, going to step (2), if no, going to next step; and (6) end.

Method for converting a KVM system

A switch module comprising: a first body; a first switching circuit contained within the first body; a first set of connector ports electrically coupled to the first switching circuit; a second body; a second switching circuit contained within the second body; a second set of connector port electrically coupled to the second switching circuit; a plurality of first cables fixedly attached to and extending from the first body, each cable in the plurality of first cables having an USB connector plug; and a plurality of second cables fixedly attached to and extending from the second body, each cable in the plurality of second cables having a video connector plug; wherein the first switching circuit and the second switching circuit switch to connect each of the first set of connector ports to one of the plurality of first cables and the second set of connector port to one of the plurality of second cables, respectively.

Growing community of inventors

Taipei, Taiwan

Ching-Wei Cheng