T-mobile Usa, Inc.

ChihChin Wu

Yasmin Karimli

Jie Hui

Boua Lor

Techniques are described herein for applying a selective automated response to a distress call received at an emergency services system. The techniques include receiving a distress call from a user device in response to an emergency event. The distress call may be parsed to identify a location, an urgency index, and a nature of the emergency event. The distress call may be routed to an available dispatcher at a dispatcher terminal. Based at least on the location, the urgency index, and the nature of the emergency event, a response procedure to resolve the distress call may be identified. The dispatcher may communicate with a dispatched first responder at the location via a communication channel established between the dispatcher terminal and a mobile first responder terminal. The response procedure may be transmitted to the mobile first responder terminal.

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Bellevue, WA, United States of America

ChihChin Wu