Telecommunication Systems, Inc.

Chih Wang

Farhad Kasad

Todd Gehrke

Gordon John Hines

Sarah Lawrence

Firdaus Aryana

Michael Cuff

A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item.

Rapid assignment dynamic ownership queue

Location based geo-reminding system retrieves, from a location based geo-reminder physical server, a current location of wireless client devices within a given area. The method accesses, from the location based geo-reminder physical server, a physical location based geo-reminder database comprising an identity of a trigger identifier and a limits of trigger identifier. Transmission of a location based geo-reminder message is initiated if the current location of a particular wireless client device is within a limits of restriction distance from a location of the identity of the trigger.

Location based geo-reminders

A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item. A No Responders Online feature can indicate if all terminal devices are 'offline'.

No responders online

A method of location based proximity alert retrieves, from a location based proximity alert physical server, a current location of wireless client devices and determines if it is within a given area. The method accesses, from the location based proximity alert physical server, a physical law enforcement database comprising a restraining order target identifier and a restraining order limit identifier. A geo-proximity alert message is transmitted if the current location of the restraining order target identifier matches the restraining order limit identifier.

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Shoreline, WA, United States of America

Chih Wang