Accenture Global Solutions Limited

Accenture Global Services Gmbh

Chetan Belgur

Rajendra Tanniru Prasad

Bhaskar Ghosh

Vijayaraghavan Koushik

Arpan Shukla

Priya Athreyee

Koustuv Jana

Prabhu Rajan

M V Koushik

Senthilkumar Jeyachandran

According to examples, client services reporting may include ascertaining a line of business related to a report, ascertaining an application related to the line of business, and performing, based on the line of business and the application, a master setup of the report, and including, in the report, a field related to an executive summary, application maintenance metrics data, change management information, resourcing information, and/or business line performance information. Client services reporting may further include generating the report, ascertaining a confirmation status of the report, and submitting, based on the ascertained confirmation status of the report, the report for approval by a specified entity. Further, client services reporting may include ascertaining, based on the submittal of the report for approval by the specified entity, whether the report is approved or disapproved, and publishing the report based on the approval of the report.

Client services reporting

A device may receive ticket information associated with one or more service tickets. The ticket information may include a ticket category and ticket data associated with the one or more service tickets. The ticket data may be associated with the ticket category. The ticket data may describe information related to resolving the one or more service tickets. The device may identify, based on the ticket category or the ticket data, an association between the ticket category and an analysis category. The analysis category may be used to analyze the ticket information. The device may generate categorized ticket information based on the analysis category and the ticket information. The categorized ticket information may include the ticket data, and the ticket data may be associated with the analysis category. The device may provide the categorized ticket information.

Service ticket analysis using an analytics device

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Tumkur, India

Chetan Belgur