Bank of America Corporation

Cheryl S Bond

Kristy M Crist

James D Goodwin

Devin D Rhodes

Dion L Bellamy

Pat Burton

Maggie M Peretto

Rebecca L Bell

Karen Y Stavinoha

Susan A Wilson

Carol Giordano

Jeffrey Hipple

Nathan Dent

Karen Wayne

Kyle Browne

Kimberly Schoonover

A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Evaluating and servicing problematic cash-handling machines

A system and method of utilizing a hardware database with a master ticket or a support ticket for individual financial self-service devices, such as an automated teller machine (ATM), that provides a technician with information about the self-service device and improves the self-service device servicing process is provided. The self-service device service system may include a processor; a self-service device, wherein the automated teller machine includes a self-service device support ticket attached to the self-service device; a self-service device hardware database that includes information about a plurality of self-service devices; and a handheld wireless device configured to scan and store the set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database.

Self-service device servicing utilizing a hardware database

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Fairview Heights, IL, United States of America

Cheryl S Bond