Xerox Corporation

Cheryl Koenig

Timothy David Thomas

Michael Kirby

Joanna Brown

Michael Nicholas Soures

Nitin Shenoy

Robert Steven Pozniakas

Bruce H Smith

David R Kamprath

Stephen F Randall

Nancy R Kelly

Jeffrey Michael Gramowski

Charles P Vorndran

James J Petery

Suraj Kumar

Mehmet Anil Gungor

Cheng-Ning Jong

Nicholas W Czebiniak

Christina DiMarco

Bernard N Hakac

Kathleen Giuffrida

Nate Weldon

John R Russell

Nitin Shinoy

Nathan James Weldon, Jr

Kathleen Spencer

A method and system for managing one or more high frequency service items associated with a device. A parent/child relationship between the high frequency service items can be defined to track replacement of components based on a service action related to a child component. A taxonomy of related service items and servicing functions can be specified in an XML document associated with the rendering system. The relationship between the high frequency service items can be indicated utilizing a related component indicator and a HFSI counter. A parent component can be replaced by a maintenance operator and an aggregate child component can be rebuilt by a service engineer in order to retain the component life thereby reducing down time and service costs.

Method and system for managing service intervals for related components

A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.

Method and system for managing field convertible customer replaceable components

Method and systems maintain historical printing device information from a plurality of printing devices, maintain historical actions performed on the printing devices, and maintain historical print image quality produced by the printing devices within a storage medium of a computerized device. These methods and systems determine which of the historical actions increase the print image quality and which of the historical actions decrease the print image quality, using the computerized device. The methods and systems output an action effectiveness report from the computerized device. The action effectiveness report indicates which of the historical actions increase/decrease the print image quality.

Evaluating and managing image quality performance and improving service effectiveness of groups of production printers

A method and system for providing point of need diagnostic information in an electronic service manual. A rendering device can be configured to transmit machine diagnostics related reports to a computer. The diagnostics are then integrated into an electronic service manual. In this way a reference can be created which includes point of need diagnostic information related to the machine, thereby increasing the productivity of user time spent on maintenance activities associated with the machine.

Point of need access to an electronic maintenance manual utilizing current machine status

A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print media and an unfused print media for presence of a defect, (2) a second comparison comparing an output print media and at least one image on a screen for a type of defect, and (3) a third comparison comparing a low-charged print media and a no-charged print media for qualities of the defect. The customer enters a selection based on results of the first, the second, or the third comparisons. The diagnostic system can identify a part causing a defect in the print media based on results of the comparisons.

Customer part replacement feature utilizing high frequency service interval fault and signature analyses

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Ontario, NY, United States of America

Cheryl Koenig