Hewlett-Packard Development Company, L.p.

Hp Printing Korea Co., Ltd.

S-Printing Solution Co., Ltd.

Cheol-yon Won

Sun-young Park

Ho-sung Han

Chang-min Han

Mok-hwa Lim

In-soo Sung

Byung-woon Oh

A method of controlling an image forming apparatus is provided. The method includes requesting a remote support service from a terminal or a server connected to the terminal, receiving a request for an access authorization regarding an operation related to the remote support service from the terminal, granting the access authorization to the terminal based on a user input or a pre-set setting, receiving a control command for the remote support service from the terminal, and executing an operation corresponding to the control command according to the access authorization granted to the terminal.

Image forming apparatus granting access and authorization to client or server to perform remote support service according to list of operations selected by the image forming apparatus

A fax function diagnosis method and an apparatus for performing the method are provided. The fax function diagnosis method includes receiving a diagnosis request to diagnose a fax function of an image forming apparatus, diagnosing the fax function of the image forming apparatus by transmitting or receiving a test page, and performing an operation based on a result of the diagnosing.

Fax function diagnosis method, and apparatus for performing the method

Growing community of inventors

Seoul, South Korea

Cheol-yon Won