Xerox Corporation

Cheng-Ning Jong

Erwin Ruiz

Michael Nicholas Soures

Robert Steven Pozniakas

David R Kamprath

Robert M Jacobs

Stephen F Randall

Timothy David Thomas

Nancy R Kelly

Jeffrey Michael Gramowski

Cheryl Koenig

James J Petery

Joanna Brown

Nitin Shenoy

Richard C Dray

Christina DiMarco

Bernard N Hakac

Nate Weldon

Martin Oksenhorn

Kathleen Spencer

A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print media and an unfused print media for presence of a defect, (2) a second comparison comparing an output print media and at least one image on a screen for a type of defect, and (3) a third comparison comparing a low-charged print media and a no-charged print media for qualities of the defect. The customer enters a selection based on results of the first, the second, or the third comparisons. The diagnostic system can identify a part causing a defect in the print media based on results of the comparisons.

Customer part replacement feature utilizing high frequency service interval fault and signature analyses

An apparatus () and method () that detaches media from a fuser in a printer is disclosed. The method can include feeding () a media sheet through a fuser member and applying () gas from an air knife to the media sheet on the fuser member to detach the media sheet at a detach point from the fuser member. The method can also include asserting () tension on the media sheet using a set of rotational members and continuing to apply gas from the air knife to the media sheet until the set of rotational members asserts tension on the media sheet.

Apparatus and method for detaching media from a fuser in a printer

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North Chili, NY, United States of America

Cheng-Ning Jong