Dialpad, Inc.

Cheng Chen

Shayna Anne Gardiner

Pooja Hiranandani

Simon Henderson Corston

Elena Khasanova

A computer-implemented method of predicting purpose of call for a call center is disclosed to support various analytical functions, Automatic discovery of call topics, clustering of topics, and assigning of utterance to clusters may be provided. In some implementations, a pipeline includes an inference engine that includes a machine learning model trained on call transcripts and call attribute data to predict purpose of call.

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Burnaby, Canada

Cheng Chen