Future Dial, Inc.

Chen Chen

George Huang

Jisheng Li

Steven Chan

Xinmin Ding

Yan Zhou

Kun Cao

A system for cosmetic inspection of a test object is disclosed that includes a movable platform for receiving a test object. The movable platform is capable of positioning the test object within a dome. A plurality of cameras arranged oriented to capture different views of a plurality of surfaces of the test object. A plurality lights arranged are outside the dome, the plurality of lights selectively enabled or disabled according to which of the plurality of surfaces of the test object is to be captured.

Cosmetic inspection system

A system and method for grading the cosmetic appearance of a test object based on multi-region determination of cosmetic defects are disclosed. The method may include grading a test object, such as, but not limited to, a computing device, for refurbishing and selling refurbished devices. In at least one embodiment, the method may include receiving, by a processing device, a plurality of images of surfaces of a test object. A region of interest in each of the plurality of images is identified and defects are identified. The cosmetic appearance of each region of interest is graded based on the identified defects and are stored. The system may include a housing with a translucent dome and a movable platform for receiving and positioning a computing device. The system may include a plurality of cameras and lights arranged to capture different views of the computing device.

Grading cosmetic appearance of a test object based on multi-region determination of cosmetic defects

A method includes determining, by a computer device, device information for a network device communicatively coupled to the computer device. The method includes retrieving, from a server device, a configuration file corresponding to the device information as determined. The method includes resetting the network device using the configuration file as retrieved. The method includes clearing user-addressable storage locations of the network device. The method includes outputting an indication of whether resetting the network device was successful and whether clearing the user-addressable storage locations of the network device was successful.

Network device data erasure

A system and method may include: providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

System and method for enhanced diagnostics on mobile communication devices

A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

Growing community of inventors

Fremont, CA, United States of America

Chen Chen