International Business Machines Corporation

Charles Song Moon

Thomas Alan Shore

Gary R Brophy

A case-based reasoning system is disclosed that includes a case database and a search engine. The case database is capable of storing a plurality of cases that each include one or more attributes that each have an associated match weight. Match weights of attributes in different cases are separately specified. In response to receipt of an incident including one or more input terms, the search engine scores the relative closeness of a selected case to the incident utilizing the match weights of attributes in the selected case that match input terms in the incident.

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Round Rock, TX, United States of America

Charles Song Moon