Intuit, Inc.

Charles Showley

Xiao Xiao

Jonathan Lunt

Madelaine Daianu

Ling Feng Wei

Andre Felipe Luis

Itai Jeczmien

Certain aspects of the present disclosure provide techniques for determining query intent and complexity based on text input. One example method generally includes receiving, from a user device, a text query and preprocessing the text query to generate a query vector. The method further includes providing the query vector to an intent model configured to output a user intent of the text query and providing the query vector to a complexity model configured to output a complexity of the text query. The method further includes receiving the user intent of the text query from the intent model and receiving the complexity of the text query from the complexity model. The method further includes determining, based on the user intent and the complexity of the query, a routing target for the text query and routing the text query to the routing target.

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San Diego, CA, United States of America

Charles Showley