Salesforce, Inc.

Salesforce Com, Inc.

Genesys Telecommunications Laboratories, Inc.

Charles Hart Isaacs

Joseph Andolina

Vala Afshar

Abhijit Sur

Bruce Richardson

A computing platform may be configurable to receive a request from a video conferencing application while a video conference is in session, the request including an indication of a selection of one or more participants in a video conference session. The computing platform may also be configurable to implement a query of a database system, the query being configured to retrieve user object data, and generate a result object based, at least in part, on the retrieved one or more user data objects, the result object being configured to display information about the at least one participant. The computing platform may be configurable to provide the result object to a client device to display a graphical user interface (GUI) window including the information about the at least one participant, the GUI window comprising a user interface element to provide access to at least one function associated with a computing platform.

Integration of video conferencing applications with on-demand database services

Methods and systems are provided for generating an interactive simulation representing one or more assets based on one or more asset records. Based on information from asset records stored at a database system of a cloud-based computing system, an asset simulator module, executed at a cloud-based computing system, can generate one or more simulated representations of the assets. A simulator application executed at the cloud-based computing system can augment the simulated representations of the assets with (at least) additional information from the asset records stored in the database system, and generate a user interface that presents an interactive simulation of the assets. The user interface can include the simulated representations of the assets with the additional information from the asset records stored in the database system.

Dynamic asset management system and methods for generating interactive simulations representing assets based on automatically generated asset records

A computing platform is configurable to cause initiating a communication session with a user, the user having a user account associated with a workflow data object, the workflow data object being configured to represent a plurality of operations included in a workflow. The computing platform is also configurable to cause identifying a verified status indicator associated with at least one of the plurality of operations, the verified status indicator comprising a verified credential associated with at least one of the plurality of operations. The computing platform is also configurable to cause identifying a transfer operation associated with the verified status indicator and identifying a target entity associated with the transfer operation. The computing platform is also configurable to cause implementing the identified transfer operation based, at least in part, on identified target entity.

Systems, methods, and devices for automation and integration of credentialing and authentication in workflows associated with computing platforms

Techniques are disclosed relating to creating and managing an information flow within a multi-layer computer network. In various embodiments, a computer system in a first layer within a multi-layer computer network, maintains state information defining an information flow within the multi-layer computer network. In various embodiments, the computer system assigns a particular action (that is included in the information flow) to be performed at a second, different layer of the multi-layer computer network. In various embodiments, the computer system generates program instructions to perform the particular action. The program instructions may be generated using device information accessible to the computer system and indicative of characteristics of a computer system within the second layer. In various embodiments, the computer system in the first layer causes the program instructions to be sent to the computer system in the second layer to perform the particular action as part of the defined information flow.

Orchestration in a multi-layer network

Techniques disclosed herein relate to managing notifications to a user associated with a computing device. The notifications correspond to a response to an indication of an exception condition on the computing device. The response to the exception condition includes a plurality of steps, including computer-implemented steps in which data objects output a plurality of notifications for the user. These notifications are processed by a notification choreographer and used to prepare a unified status communication. The unified status communication is output to the user and depicts information corresponding to a plurality of the notifications.

Computing device notification management software

A computing platform may be configurable to cause receiving a request from a video conferencing application while a video conference is in session, the request comprising one or more user parameters identifying one or more participants in the video conference session. The computing platform is also configurable to cause implementing a query of a database system, the query being configured to retrieve one or more user data objects associated with at least one participant, wherein the at least one participant is different from a user of the client device. The computing platform is further configurable to cause generating, a result object based, at least in part, on the retrieved one or more user data objects, the result object being configured to cause display, at a user interface of the video conferencing application, visual information about the at least one participant, and sending the result object to the video conferencing application.

The method system described herein is configured to identify and execute a next recommended action for a user based on the user's audio input. In an embodiment, the system is configured to receive audio input from the user and convert the audio input into a string. The system may identify an attribute associated with the user. The system may identify a type of action based on the string. The system may query a data repository using the attribute associated with the user to retrieve information associated with the type of action. The system may identify a recommended action for the user based on the information associated with the type of action. The system may then execute the recommended action for the user.

Method and system for executing an action for a user based on audio input

A computing platform is configurable to cause generating a workflow data object configured to represent a plurality of operations included in a workflow associated with a user, the workflow data object being generated based on a designated sequence of the plurality of operations. The computing platform is further configurable to cause receiving a verified status indicator associated with at least one of the plurality of operations, the verified status indicator including a verified credential generated in response to the user completing at least one of the plurality of operations. The computing platform is further configurable to cause updating the workflow data object in response to the receiving of the verified status indicator, the updating including a credential data object in the workflow data object, and updating a representation of the at least one of the plurality of operations based on the credential data object.

Methods and systems are provided for automatically generating asset records that are stored and maintained at a database system of a cloud-based computing system. Asset information can be acquired for assets from sources regarding the assets or a representation of the assets. The asset information can be processed to detect assets and analyzed to determine an asset type for each detected asset. For each detected asset, based on an asset type of that detected asset, pertinent header information for that detected asset can be extracted (e.g., asset information and data for that detected asset, associated properties of each detected asset, etc.). An asset record for each detected asset can then be generated, and then stored at the database system, for example, as a row in an asset object of the database system, where each asset record for each detected asset includes pertinent header information for that detected asset.

Dynamic asset management system and methods for automatically tracking assets, generating asset records for assets, and linking asset records to other types of records in a database of a cloud computing system

Display screen or portion thereof with animated graphical user interface

Disclosed herein are system, method, and computer program product embodiments for configuring a dynamic reassignment of an application flow across different computation layers based on various conditions. An embodiment operates by assigning a first rule of an application flow to a first computation layer of a plurality of computation layers. The embodiment assigns a second rule of the application flow to a second computation layer of the plurality of computation layers. The embodiment assigns a transition rule of the application flow to the first computation layer. The transition rule includes an action that causes the first rule of the application flow to be executed in the second computation layer of the plurality of computation layers based on a condition. The embodiment then transmits the application flow to the plurality of computation layers thereby causing the application flow to be configured for execution.

Growing community of inventors

Annapolis, MD, United States of America

Charles Hart Isaacs