Amazon Technologies, Inc.

Charles Eric Dannaker

Jin Li

Sriram Krishnan

Aleksandr Mikhaylovich Ingerman

Robert Matthias Steele

Saman Zarandioon

Donghui Zhuo

Tianming Zheng

Sudhakar Rao Puvvadi

Daniel Blick

Rakesh Ramakrishnan

Tarun Agarwal

Jun Qian

Polly Po Lee

Ralf Herbrich

Michael Brueckner

Leo Parker Dirac

Siddharth Vivek Joshi

Nicolle M Correa

Zachary Crisman

Jamie J Sheehan

Asem Rustum

Polly Po Yee Lee

Jason Daniel Ganzhorn

Sunitha Muthireddy

Adam Bordianu

Sippakorn Tansutthiwess

At a machine learning service, a set of candidate variables that can be used to train a model is identified, including at least one processed variable produced by a feature processing transformation. A cost estimate indicative of an effect of implementing the feature processing transformation on a performance metric associated with a prediction goal of the model is determined. Based at least in part on the cost estimate, a feature processing proposal that excludes the feature processing transformation is implemented.

Feature processing tradeoff management

Disclosed are various embodiments for processing electronic messages and/or reply electronic messages. A contact entry associated with a user issue is created. A unique token associated with the contact entry is generated. Electronic messages sent to the user are generated with a reply-to address that incorporates the token.

Processing electronic mail replies

Disclosed are various embodiments for processing email and/or reply emails. A contact entry associated with a user issue is created. The contact entry is associated with an issue category based upon a context of the contact entry. A unique email token associated with the contact entry is generated. Emails sent to the user are generated with a reply-to address that incorporates the email token.

A computing device generates a plurality of visual indications of connections made between customers and service representatives by an automated dispatcher system. The computing device further provides animations of the plurality of visual indications moving on a map between customer locations associated with the customers and service representative locations associated with the service representatives.

Contact routing visualization system

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Seattle, WA, United States of America

Charles Eric Dannaker