International Business Machines Corporation

Charles E Smith

Stacy L Lieder

Hilda A Saucedo

Joseph Phillip Bigus

Richard Alan Diedrich

For each of a plurality of e-mail files contained in a first data repository, at least one score for the e-mail file can be determined. Determining the at least one score can include determining whether the e-mail file contains at least one design element and, responsive to determining that the e-mail file contains at least one design element, determining whether the design element is authored by a template developer. A ranking can be assigned to each of the plurality of e-mail files based on the scores. E-mail files having a ranking that at least meets a threshold value can be identified. Migration of the e-mail files having the ranking that at least meets the threshold value to the second data repository can be automatically initiated in response to the user selecting a user interface element.

Prioritization of e-mail files for migration

For each of a plurality of e-mail files contained in a first data repository, at least one score for the e-mail file can be determined. Determining the at least one score can include determining whether the e-mail file contains at least one design element and, responsive to determining that the e-mail file contains at least one design element, determining whether the design element is authored by a template developer. Based on scores assigned to the plurality of e-mail files, a ranking can be assigned to each of the plurality of e-mail files, the ranking assigned to each e-mail file indicating a priority of the e-mail file as a candidate for migration to a second data repository. A listing comprising each of the e-mail files and the ranking assigned to each of e-mail files can be output.

A predictive dialing system having a computer connected to a telephone switch stores a group of call records in its internal storage. Each call record contains a group of input parameters, including the date, the time, and one or more workload factors. Workload factors can indicate the number of pending calls, the number of available operators, the average idle time, the connection delay, the completion rate, and the nuisance call rate, among other things. In the preferred embodiment, each call record also contains a dial action, which indicates whether a call was initiated or not. These call records are analyzed by a neutral network to determine a relationship between the input parameters and the dial action stored in each call record. This analysis is done as part of the training process for the neutral network. After this relationship is determined, the computer system sends a current group of input parameters to the neural network, and, based on the analysis of the previous call records, the neural network determines whether a call should be intiated or not. The neural network bases its decision on the complex relationship it has learned from its training data--perhaps several thousand call records spanning several days, months, or even years. The neural network is able to automatically adjust--in a look ahead, proactive manner--for slow and fast periods of the day, week, month, and year.

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Liberty Hill, TX, United States of America

Charles E Smith