Ast Research, Inc.

Samsung Electronics Co., Ltd.

Tandy Corporation

Charles D Lanier

Julie M Wolf

Bryan L Helm

Richard J Wolf

Leticia Villegas

Leticia Villegas Butner

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

Intelligent help system

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g. system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

An application management system for achieving a common user access (CUA) interface throughout multiple applications of a computer system is described. The system includes an operating environment having an application control module (ACM) that is run-time bound and executable by the applications. The ACM furnishes generalized procedural codes for each application. The application uses data structures to define the appearance and operation of the application to the ACM. The system also integrates the application program interfaces (API's) of an operating environment graphic user interface (GUI) system and a database management system (DBMS) within the ACM. The invention reduces the programming required for applications and improves consistency in programming across multiple applications.

Application management system

Application control module for common user access interface

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Grapevine, TX, United States of America

Charles D Lanier