Sony Interactive Entertainment Inc.

Chad Rolinski

Warren M Benedetto

Landon Noss

Andrew D Herman

Parsa Shirazi

Tom Srisook

Andrew Herman

A method for gaming assistance. Information related to a plurality of game plays of players for a gaming application is received over a network at a back-end server. A query is received from a first player playing the gaming application, wherein the query is related to a first game play of the first player. A current game context of a first game play of a first player is determined from the information. A response to the query and the current game context is generated based on the information related to the plurality of game plays. The response is delivered back to a device of the first player.

Help system via hand held controller

A method for gaming assistance. Information relating to game plays of player for a gaming application is received at a back-end server. A current game context of a first game play of a first player is determined from the information. Historical expert game contexts of expert game plays of experts that have played the gaming application are determined from the information. An assistance query related to the first game play is received. The current game context of the first player is compared to the historical expert game contexts to determine at least one expert having a corresponding historical expert game context that matches the first game context. A first expert is assigned to the first player for obtaining assistance. A communication session is generated between a device of the first expert and a device of the first player to enable the first expert to render assistance to the first player.

Connecting a player to a recorded help session in real-time during game play of a video game

Connecting a player to expert help in real-time during game play of a gaming application

Voice help system using artificial intelligence

Growing community of inventors

Rancho Santa Margarita, CA, United States of America

Chad Rolinski