Jpmorgan Chase Bank, N.a.

Cecilia Tilli

Sameena Shah

Manuela Veloso

Daniel Borrajo

Simerjot Kaur

Russell Kociuba

Keshav Ramani

Vineeth Ravi

Simran Lamba

Mathieu Sibue

Suchetha Siddagangappa

Charese Smiley

Jessica Staddon

Amit Aswani

Jonathan Roger Horn

Samuel Angmor Mensah

Pietro Totis

Elena Kochkina

Jade Fallen

Steven Pomerville

Francesca Mosca

Jay Katukuri

Toyin Aguda

A method for automating a process of generating messages that are responsive to client inquiries by using an AI algorithm that implements a machine learning technique to ensure accuracy and timeliness in the responses is provided. The method includes: receiving a first message that includes an inquiry that relates to an account associated with a user; applying an AI algorithm for analyzing the first message in order to extract information that relates to the inquiry; determining, based on a result of the analysis, whether generating a response to the inquiry requires human intervention; when human intervention is not required, retrieving information that is responsive to the inquiry from a memory; generating a second message that includes the information that is responsive to the inquiry; and transmitting the second message to the user.

Method and system for automated message generation

In some aspects, the techniques described herein relate to a method including: receiving, as input to a binary search process, a subject vector embedding and a class vector embedding, wherein the subject vector embedding is generated from a plurality of subject text strings and wherein the class vector embedding is generated from a class text string; generating a similarity score; determining that the similarity score is below a threshold value; splitting the plurality of subject text strings into a first new plurality of subject text strings and a second new plurality of subject text strings; receiving a new subject vector embedding, wherein the new subject vector embedding is generated from the first new plurality of subject text strings; and calling the binary search process recursively using the new subject vector embedding and the class vector embedding as input to the binary search process.

Systems and methods for detecting miscategorized text-based objects

Growing community of inventors

London, United Kingdom

Cecilia Tilli