United States Automobile Association (usaa)

Casey Roberto Rinehart

Subhalakshmi Selvam

Soon Fatt Hoo

Justin Royell Nash

Steven Michael Anzaldua

Navaid Hussain

Mutual authentication and CSR verification techniques are described in this patent document. When a first person calls a second person, neither of them know that the other person is who he or she says he or she is. After a second person receives the call, the second person can log into a provider portal using a user device. After the second person logs in, the second person can see a verification of the call, can input on the user device a time passcode, or can receive such as passcode from a central system to authenticate the first person. The first person can provide the passcode to the second person. Upon receiving the inputted passcode, the second person can use his or her user device to indicate that the time passcode is correct so that the second person can be authenticated to access the first person's account.

Growing community of inventors

San Antonio, TX, United States of America

Casey Roberto Rinehart