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Protechna S.a.

Carsten Busch

Peter Blomer

Sabine Finke

Martina Rothley

Dirk Saager

Boris Oliver Kneisel

Dina Glatzel

Ingrid Van Skyhawk

Christian Klumpp

Andreas Holle

Heiko Wiesner

Veit Enders

Ulrich Paul

A system and method that includes receiving a call from a customer; determining, in response to receiving the call, interactions with the customer and relevant business objects relating to the interactions; and presenting, simultaneously in a user interface display pane, representations of the interactions and the relevant business objects relating to the interactions.

System and method for an interaction page

A method and computer program product for performing the method are provided. The method includes receiving a first user selection of a source database object to be used in the creation of a new database object. The source database object has a first predefined database object type. The method also includes storing a reference to the selected source database object in association with a user identifier associated with the first user selection; receiving a second user selection of a second predefined database object type to be used in the creation of the new database object. The second database object type is different from the first database object type. The method also includes determining if a user identifier associated with the second user selection is stored in association with the user identifier associated with the stored reference, and if so, creating the new database object using the referenced source database object.

Creating new database objects from existing objects

In a computing system, a selection of a predefined key performance indicator that is associated with a plurality of predefined dimensions and with definitional data is received. A dimension value for at least one of the predefined dimensions, at least first and second attributes associated with the dimension value, and a condition that defines a relationship between the first and second attributes are also received. A first reporting format is determined using the dimension value, first and second attributes, and the condition, and second and third reporting formats are determined using the definitional data. A report view formatted according to the first, second, and third reporting formats is displayed on a display device.

Derived and automated key performance indicator reports

A planning monitor and control system is provided for use with an enterprise computing system. The system generates a user interface planning visual display that includes a list view area containing a list of planning projects predefined to be included in a list of planning projects of interest to a user. At least one of the listed planning projects includes an electronically linked electronic planning document that is created and maintained in an application software program module of the enterprise computing system that is separate from the planning monitor and control system. Planning information is generated in the linked planning document as part of the listed planning project to which the planning document is associated. The planning visual display also includes a planning project details view area in which non-final content from the linked planning document is displayed for the associated planning project included in the list view.

Monitoring and integration of an organization's planning processes

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Weinheim, Germany

Carsten Busch