Nuance Communications, Inc.

Nuance Corporation, Inc.

Caroline Drouin

Kenneth W D Smith

Solomon Z Lerner

Shimol Shah

Gerard Nantel

Embodiments disclosed herein enable scaling up and making advanced natural language (NLU) applications more robust. According to one embodiment, state(s) associated with a dialog session may be recorded to a non-transitory medium. The dialog session may be suspended after a given period of inactivity and later automatically awakened based on unique client, session, or device identifier, or any combination thereof. Memory and resources associated with the suspended session may be reclaimed, the memory and resources being otherwise held by the session during the period of inactivity, enabling higher density (e.g., a larger number of sessions supported). Embodiments disclosed herein obviate a need for sticky dialog sessions, enabling higher density, and may further failover protection and fault tolerance for the dialog sessions.

Method and apparatus for supporting scalable multi-modal dialog application sessions

An embodiment of the present invention includes a method for creating a dialog system that provides a framework for creating a multi-modal dialog application and includes a runtime application package (RAP) enabling runtime media grammars, prompts, classifiers, and so forth, to be separate from a multi-modal dialog application that utilizes the RAP. Embodiments disclosed herein enable newly trained runtime media supporting the multi-modal dialog application to be deployed with ease, and to do so while a dialog service is in operation. Embodiments disclosed herein enable the multi-modal dialog application to be created, deployed, and maintained in an easy and flexible manner, saving an end-user that may be providing the multi-modal dialog application to customers both time and cost.

Method and apparatus for supporting multi-modal dialog applications

Embodiments disclosed herein enable scaling up and making advanced natural language (NLU) applications more robust. According to one embodiment, state(s) associated with a dialog session may be recorded to a fixed medium. The dialog session may be suspended after a given period of inactivity and later automatically awakened based on unique client, session, or device identifier, or any combination thereof. Memory and resources associated with the suspended session may be reclaimed, the memory and resources being otherwise held by the session during the period of inactivity, enabling higher density (e.g., a larger number of sessions supported). Embodiments disclosed herein obviate a need for sticky dialog sessions, enabling higher density, and may further failover protection and fault tolerance for the dialog sessions.

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New York, NY, United States of America

Caroline Drouin