Siebel Systems, Inc.

Sibel Systems, Inc.

Carlos Alejandro Sandrea

Richard Joseph Caballero

Mark David Lewis

A method for processing complex orders is disclosed. The method includes generating a customer portal view including a list of products and services associated with an account, a list of quotes associated with the account, a list of orders associated with the account, and a plurality of user-selectable options. The plurality of user-selectable options includes a move option to transfer a service profile by defaulting the existing services at an old location to a new location.

User interface for a complex order processing system

A method is disclosed. The method includes detecting a request to change a selected order. The selected order has been submitted for provisioning. The method further includes incorporating a change in the selected order and re-submitting the selected order for provisioning. The method also includes synchronizing the re-submitted order in an external provisioning system. The synchronizing includes overriding the order that had been previously submitted for provisioning.

The method and apparatus of the present invention include generating a list of orders associated with an account. The list of orders comprises orders that are open. Selection of one of the orders is detected. A request to change the selected order is detected. Changes in the open and pending orders to reflect the future state of an asset are applied. A quote based on the future state of an asset is generated. A user is allowed to change the configuration of the future state of the asset, and the change is incorporated in the quote.

A user interface for a computerized complex order processing system presents a list of products and services associated with an account, a list of quotes associated with the account, a list of orders associated with the account, and several user-selectable options. The options allow the user to transfer a service profile by defaulting the existing services at an old location to a new location; add, modify, and disconnect products and services the service profile, quotes, and orders associated with a selected account. The options further allow the user to accept a quote, convert the quote to a sales order, update the amount of revenue to be generated by a quote, approve an order, and submit the order for provisioning.

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San Francisco, CA, United States of America

Carlos Alejandro Sandrea