Huawei Technologies Co., Limited

Caifeng He

Wei Fan

Lujia Pan

Jianfeng Zhang

Jianfeng Qian

Deti Liu

This application discloses a method and an apparatus for determining a fault type. The method includes: performing online real-time calculation on operating data generated by each of a plurality of users within a preset period, to obtain an operating feature value corresponding to the operating data generated by each of the plurality of users within the preset period; receiving a fault classification request, where the fault classification request requests to determine a fault type of a fault that is caused for a target user before a target moment; and determining, according to the fault classification request, the fault type of the fault that is caused for the target user before the target moment based on a fault classification model and an operating feature value that is of the target user within at least one preset period.

Method and apparatus for determining fault type

The method including: obtaining identity information and location information of a user terminal, and monitoring, according to the identity information and the location information, whether the user terminal has moved to a target region; obtaining a target network quality level if the user terminal has moved to the target region, where the target network quality level includes a current network quality level of the user terminal in the target region; querying whether the user terminal has a historical network quality level in the target region; if the user terminal has the historical network quality level in the target region, obtaining the historical network quality level, and evaluating network quality of the user terminal in the target region according to the historical network quality level and the target network quality level.

Growing community of inventors

Shenzhen, China

Caifeng He