Support.com, Inc.

Supportsoft, Inc.

Tioga Systems, Inc.

Cadir Batista Lee

Scott William Dale

Mark Richards

A computer-implemented vault centrally archives an application from a client. Each application may be formed from one or more files, and each application has a unique meta description for reconstructing the application using the one or more files. The vault has one or more files which may be shared among applications; an access controller for allowing the client to retrieve a file from the vault based on the meta description; and a post controller for allowing the client to store a single instance of a uniquely indexed file based on the meta description.

Software vault

A system maintains a first computer using a second computer and a central computer by: receiving a request for maintenance from a first computer; opening first and second secured connections to the first and second computers through the central computer; transferring a request for data from the second computer; storing data and a destination instruction sent from the second computer in a central computer buffer; and forwarding the buffered data to the first computer.

Secure computer support system

A computer implemented system analyzes an application state by determining entities which provide predetermined functionalities for a user determining items that depend from the determined entities, grouping entities by pruning overlapping entities and combining similar entities, and packaging the group of entities using a predetermined format. The system provides automatic relationship resolution based on a current machine state to enumerate in a deterministic manner fundamental data, metadata and dependencies necessary for correct application function. In addition, state information is stored in a persistent format to be used in a variety of applications, including installation, synchonization, backup, recovery, analysis, and repair.

Determining a current machine state of software

A computer implemented system analyzes an application state by determining entities which provide predetermined functionalities for a user, determining items that depend from the determined entities, grouping entities by pruning overlapping entities and combining similar entities, and packaging the group of entities using a predetermined format. The system provides automatic relationship resolution based on a current machine state to enumerate in a deterministic manner fundamental data, metadata and dependencies necessary for correct application function. In addition, state information is stored in a persistent format to be used in a variety of applications, including installation, synchronization, backup, recovery, analysis, and repair.

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Menlo Park, CA, United States of America

Cadir Batista Lee