Alcatel Lucent

Iomega Corporation

Alcatel-lucent USA Inc.

Bryan P Tacker

Edward S Pelley

Thomas A Palkot

Neil K Dholakia

Amarjit Singh

Todd A Berry

Robert D Havrda

Neil R Shaw

Steven McBride

A service management system and a method of executing a policy. In one embodiment, the service management system includes: (1) a repository configured to contain device, system, subscriber and service descriptions that define services in terms of a set of systems and devices that assume roles based on at least one of capabilities and attributes thereof and (2) a policy engine coupled to the repository and configured to employ the repository to identify end points relevant to a policy, identify services in which any of the end points play a role, identify subscribers having an identified device of the end points and a subscription to an identified service and cause the policy to be executed with respect to identified devices of identified subscribers and identified systems.

Service management system and method of executing a policy

A normalization engine and a method of requesting a key or performing an operation pertaining to an end point. In one embodiment, the normalization engine includes: (1) a data manager configured to receive a request to execute an operation or obtain a key/value pair pertaining to an end point and determine a normalized version of the key in the key/value pair and (2) a normalization mapping repository configured to contain normalization mechanisms, the data manager further configured to employ the normalized version to obtain one of the normalization mechanisms from the normalization mapping repository, carry out the normalization mechanism and employ a data source corresponding to the end point to retrieve a device-specific value corresponding to the normalized version.

Normalization engine and method of requesting a key or performing an operation pertaining to an end point

A service management system and a method of performing service diagnostics. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of the capabilities and attributes thereof, (2) a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding the services and (3) a diagnostic engine coupled to the service description repository and the diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with the service and return a possible solution.

Service diagnostic engine and method and service management system employing the same

Various systems and methods for identifying and calling functions to perform various tasks. One aspect provides a method of exposing a set of device-specific functions associated with a subscriber. In one embodiment, the method includes: (1) identifying service descriptions associated with the subscriber, (2) mapping end points associated with the subscriber to roles in at least one of the service descriptions and (3) collecting at least one function associated with the at least one role in the at least one of the service descriptions.

System and method for identifying and calling a function of a service with respect to a subscriber and service management system employing the same

A data file mirroring application that monitors data files stored in a source directory for archiving on high capacity media. The mirroring application archives the data files to the high capacity removable media in accordance with user configured settings, and without user intervention. The data files may be archived based on a time period elapsing or a data file being revised and saved. The application may identify the high capacity media in accordance with a unique identifier of the high capacity media.

Growing community of inventors

Austin, TX, United States of America

Bryan P Tacker