Intuit, Inc.

Bryan Konowitz

Minjung Shin

Kevin Scott Luster

Zhigang Lin

Shruthi Raju

Pavan Koundinya Kaipa

Gurveer Khakh Khaira

Carlos Mariscal

A method includes obtaining at least one feedback response from a developer regarding an answer and corresponding source documents of the answer in a discussion thread initiated by the developer. The method further includes converting the discussion thread into a topic model clustering input, responsive to the feedback response specifying an unsatisfactory category of feedback responses, to obtain a multitude of topic clustering model inputs. The method further includes periodically processing the multitude of topic clustering model inputs by a thread-topic clustering model to obtain a multitude of candidate topics. The method further includes processing, by an answer generation model, a first candidate topic of the multitude of candidate topics to obtain a multitude of corresponding documentation recommendations for the candidate topic. The method further includes presenting the first candidate topic and the multitude of corresponding documentation recommendations.

Updating support documentation for developer platforms with topic clustering of feedback

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Mountain View, CA, United States of America

Bryan Konowitz