Talkdesk, Inc.

Bruno Antunes

Jafar Adibi

Tiago Paiva

Joao Carmo

Marco Costa

Charanya Kannan

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

System and method for communication analysis for use with agent assist within a cloud-based contact center

System and method for SMS and email enabled automated agent assistance within a cloud-based contact center

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

Methods and systems for seamless outbound cold calls using virtual agents

Growing community of inventors

Sáo Silvestre, Portugal

Bruno Antunes