West Corporation

Intrado Corporation

Open Invention Network LLC

Bruce Pollock

Erika Nelson Kessenger

Michael J Moore

Aaron Scott Fisher

Silke Witt-ehsani

Hendryanto Rilantono

Kenneth A Darby

Pamela Ann Mortenson

Robert J Dudzinski

James P Breen

Michael J Masching

Gary Douglas Pulford

Douglas R Albro

Ian James Juliano

Denise Ann Mallory

Claire Denise Matt

James Elwood Milro

Anne Marie Giles

James K Boutcher

James Elwood Milroy

Michael Todd Mateer

Michelle Mason Winston

Edgar J Leon

Nancy Bergantzel

Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient incentives, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility from a user device associated with a user account, scheduling the first appointment for a first appointment time on an appointment list and identifying an open appointment time in the appointment list for the same day. The method may also include transmitting a notification to the user device associated with a user account that is eligible for an appointment rescheduling event, and receiving a response message confirming a schedule change responsive to the notification being transmitted the user device.

Medical treatment application for optimizing medical patient visits based on known preferences and other selection criteria

The illustrative embodiments described herein provide systems and methods for managing advertisements for advertisers. In one embodiment, a method includes receiving a set of advertising preferences from an advertiser. The set of advertising preferences includes advertiser-definable criteria controlling when to initiate an advertisement associated with the advertiser. The method also includes monitoring a set of events associated with event data to determine whether to initiate the advertisement during an event. The set of events are viewable on an interfacing device associated with a user. The method also includes initiating the advertisement during the event in response to the event data for the event meeting the criteria defined by the advertiser.

Preference-based advertising systems and methods

Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.

Medical treatment application for optimizing medical patients visits based on known preferences and other selection criteria

In a system, method and computer readable medium for managing message delivery, message delivery jobs are dynamically prioritized into a plurality of priority queues based on a delivery timeframe for each job. A delivery manager controls delivery of the message delivery jobs through a number of delivery channels and ports. A priority manager reviews jobs pending in the queues. If the priority manager determines that a message delivery job will not be completed within its delivery timeframe, the priority manager assigns a higher priority to the message delivery job.

Method, system and computer readable medium for notification delivery

A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.

System, method and computer readable medium for call center management

A method and apparatus of modifying user content data on a mobile station are disclosed. One example method of displaying customized content data on a mobile station may include receiving the content data at the mobile station, and modifying the content data based on predefined viewing preferences of the user. The modified content may then be displayed on a display interface of the mobile station allowing the user to view the content based on their specified preferences.

Method and apparatus of processing data displayed on a mobile station interface based on user preferences

A cloud access cost estimate application may receive a request message for access to at least one cloud application from a client computing device and identify one or more application cost variables corresponding to the cloud application identified. The application may then calculate a cost estimate to use the at least one cloud application, and transmit the cost estimate to the client computing device for approval prior to providing access to the at least one cloud application. A user interface may provide purchase options to demonstrate various options based on cost variables so a user device may identify the cost option best suited for the application usage.

Auctioning and management of cloud-based services

Communication between callers and call center agents may be optimized. A request message may be transmitted to an application services module to connect with an agent associated with the selection. A contact number of a proxy server may be received from the application service module. The contact number may be utilized to connect with the agent via the proxy server.

Apparatus, method, and computer program for optimizing communication

The illustrative embodiments described herein provide systems and methods for movie identification based on a location. In the embodiment, a method includes locating a mobile communication device associated with a user to form location data, accessing a location database to determine a geographic location of the mobile communication device based on the location data, and identifying a set of movies related to the geographic location by accessing a movie database. Each of the set of movies in the movie database is associated with one or more respective geographic locations. The method also includes presenting a set of movie results corresponding to the set of movies on a graphical user interface of the mobile communication device. In another embodiment, the method may also validate an object photographed by a camera of the mobile communication device, and use the recognized object to identify the set of movies.

Location-based movie identification systems and methods

Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient profiling, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility and identifying a user account associated with the request and the user's medical history. The method may also include identifying the user account as having a delinquent compliance score, and scheduling the medical care visit in a delinquent appointment time slot.

A method, a system, and computer readable medium comprising instructions for real time adjustment for better caller experience are provided. The method comprises obtaining caller experience of a call flow, notifying a service provider of the caller experience, receiving at least one corrective action from the service provider, and implementing the at least one corrective action for better caller experience.

Growing community of inventors

Omaha, NE, United States of America

Bruce Pollock