Dell Products Inc.

Bruce C Bell

Carlton A Andrews

Todd Erick Swierk

Yuan-Chang Lo

David Konetski

Gary Douglas Huber

Clifton J Barker

Subramanian Ganesan

Phillip M Seibert

Clint H OConnor

Michael Todd Boyum

Systems and methods for providing service and to computing devices. In some embodiments, an Information Handling System (IHS) includes a Basic I/O System (BIOS) and a memory coupled to the BIOS, the memory including program instructions stored thereon that, upon execution by the IHS, cause the IHS to: determine that the IHS is operating in a degraded state; and initiate one or more support, diagnostics, or remediation operations in response to the determination.

Systems and methods for providing service and support to computing devices with boot failure

Embodiments of methods for asynchronous image repository functionality are presented. In an embodiment, a method includes storing user data in a data storage device that is local to a user interface device, storing a copy of the user data to a storage location that is remote from the user interface device, performing a service for a user of the user interface device using the copy of the user data stored to the storage location, and communicating information associated with the service back to the user interface device. Additionally, the data image may be directly scanned for malicious software. In a further embodiment, the method may include providing a software inventory associated with the user data, such as software, stored in the image.

Asynchronous image repository functionality

Growing community of inventors

Round Rock, TX, United States of America

Bruce C Bell