Gm Global Technolgoy Operations, Inc.

Bruce A Groskreutz

Thomas A Gault

Daniele Nicolini

William E Mazzara, Jr

Kevin R Krause

Matt C Videtich

Jasmin Jijina

William E Italia

Dennis L Zoeckler

The invention provides a method and system for communicating between a telematics call center and a telematics unit. A service communication is initiated from a telematics unit to a telematics call center responsive to user input. A text-based acknowledgment is received at the telematics unit from the call center in response to the initiation. A communication mode is established based on communication preference data in response to the acknowledgement. The method and system further comprises providing the communication preference data to the call center. A computer usable medium with suitable computer program code is employed for communicating between a telematics call center and a telematics unit.

Method and system for communications between a telematics call center and a telematics unit

A vehicle notification method comprising: receiving a remotely transmitted message at a mobile vehicle; after receiving the transmitted message and in response thereto, setting, within a module in the mobile vehicle, a code retrievable by a vehicle diagnostic check, and alerting a user of the vehicle.

Remote vehicle-related notification

A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call record having a failure condition based on the call status, determining a subscriber telematics unit associated with the call record having the failure condition, and determining a network denial case action for the subscriber telematics unit based on the failure condition. A computer usable medium with suitable computer program code is employed for network denial case generation.

Method and system for network denial case generation

A method for operating three-way calling for a telematics unit including establishing a first connection between a call center and the telematics unit based on a trouble call request, sending call instructions from the call center to the telematics unit via the first connection based on the trouble call request and establishing a second connection from the telematics unit to one of the call center or a contact-problem number associated with the trouble call request based on the call instructions.

Remote initiation of three-way calling at a telematics unit

A method for call routing for emergency network connectivity, comprising A method for call routing for emergency network connectivity, comprising: utilizing a public communications network, establishing a trigger connection from a service management system to a mobile switching center serving a mobile unit; and using the trigger connection, triggering an emergency 911 connection from the mobile switching center to a public safety answering point serving the mobile unit based upon a unit position data of the mobile unit.

Method and system for call routing for 911 network connectivity

A system and method for managing technical services within a mobile vehicle communications system. The method describes receiving a request for technical services from a telematics device, determining a technical service action based on the received request for technical services, and providing a technical service to the telematics device responsive to the technical service action determination. A computer readable medium is described that includes computer readable code for controlling a communication interface implemented to receive a request for technical services from a telematics device, computer readable code for determining a technical service action based on the received request for technical services, and computer readable code for providing a technical service to the telematics device responsive to the technical service action determination.

Technical virtual advisor

A method and system for providing location specific fuel emissions compliance for a mobile vehicle including determining a mobile vehicle location, determining a current emissions zone based on the mobile vehicle location, determining at least one location specific emissions parameter based on the current emissions zone, and modifying at least one mobile vehicle function based on the location specific emissions parameter.

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Grand Blanc, MI, United States of America

Bruce A Groskreutz