Amazon Technologies, Inc.

Brock Aaron Judkins

Donald Lloyd Kaufman

Jon R Jay

Joseph Daniel Sullivan

Charley Ames

Lakshmi S Nidamarthi

Hardik B Doshi

Gregory D Lewis

Chris H Li

Jerry Wong

Yung-Chun Lin

Jeremy A Dashe

Raymond P Sharpe, Jr

Thomas J Weiland

Tauseef Kidwai

Donald Loyd Kaufman

Raymond P Sharpe

Joseph D Sullivan

A server receives over a network from a mobile computing device recipient reaction information. The recipient reaction information includes encoded information obtained by the mobile computing device. The encoded information is obtained by the mobile computing device from a machine-readable representation of the encoded information affixed to a physical package. The server associates the recipient reaction information to a record for a transaction. The physical package contains at least a first product shipped as part of the transaction. The associating is performed using the encoded information. The server transmits to the mobile computing device transaction information. The transaction information is usable to perform a user interaction function related to the transaction via the mobile device.

Application for transaction information delivery

This disclosure describes a system for associating user accounts with source identifiers included in communication requests received from users of those user accounts and using that information to later identify potential user accounts. For example, when a user contacts a support network, such as a call center, the source identifier (e.g., telephone number) may be identified. Once the user initiating the communication request is verified and the corresponding user account identified, the source identifier may be associated with the identified user account. By establishing and storing a relationship between the source identifier and the verified user account, if the user later again initiates a communication request that includes the same source identifier, that user's user account may be quickly identified to the agent, thereby simplifying verification.

Associating user accounts with source identifiers

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Systems and methods for customer contact

A computer generates encoded information to associate a physical package to a transaction. The transaction comprises an order for one or more items to be shipped in the package. The encoded information is provided for inclusion in a machine-readable representation of the encoded information for shipping with the physical package. Subsequent to delivery of the physical package to a recipient, recipient reaction information containing the encoded information obtained from the machine-readable representation is received over a network. The encoded information is used to associate the recipient reaction information to a record for the transaction.

System and method for providing transaction-related communication using machine-readable encoded information

An application executing on a mobile computing device retrieves encoded information from a physical package by invoking a scanning function of the mobile computing device. The encoded information associates the physical package with a transaction. The mobile computing device transmits, using the encoded information, an item of recipient reaction information to a server at a network location. The mobile computing device receives from the server an item of transaction information associated with the transaction. The item of transaction information is usable by the application to perform a user interaction function related to the transaction. The mobile computing device performs the user interaction function.

Mobile application for customer feedback

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Seattle, WA, United States of America

Brock Aaron Judkins