Allstate Insurance Company

Brinderjit Singh

Paul R Turnbull

Anthony Banks

Systems and methods are disclosed for providing roadside service through a synchronized interactive voice response (IVR) system and graphical user interface (GUI). One method may include: receiving, based on an incoming phone call from a vehicle user device, a request for roadside service for a disabled vehicle of a vehicle user; sending a text to a phone number of the vehicle user device, wherein the text includes a link to a mobile application for roadside service requests; receiving, from the vehicle user device and via the mobile application, information associated with the request for roadside service; determining, based on a location sensor of the vehicle user device, a location of the disabled vehicle; matching a roadside service provider with the disabled vehicle based on the request for roadside service; and enabling the vehicle user to track the service status of the roadside service provider through the mobile application.

Growing community of inventors

Buffalo Grove, IL, United States of America

Brinderjit Singh