The Toronto-Dominion Bank

Bridget McDermid

Jonathan K Barnett

Joe Moghaizel

Pranavan Premathas

Ryan Wall

Mah Noor Siddiqui

Christopher Michael Arthur Caravan

Natalie Thien Huong Cornwall

Sahifa Habib Qazi

Stella Pui Kwan Chan

Jeffery David True

Brian Bellwood

Venetia D'Souza

A system and method are provided for analyzing and reacting to interactions between entities using electronic communication channels. The method includes receiving data captured from a conversational exchange between a first entity communicating with a second entity using an electronic communication channel. The method also includes analyzing the captured data, for example using machine learning, to detect an indication that content was missed or not understood. The method also includes determining based on the indication, an automated message to at least one of the first entity and the second entity for executing the action.

System and method for analyzing and reacting to interactions between entities using electronic communication channels

A system and method are provided for analyzing and reacting to interactions between entities using electronic communication channels. The method includes receiving, via the communications module, data captured from a conversational exchange between a first entity communicating with a second entity using an electronic communication channel. The method also includes analyzing the captured data to detect an indication that the first entity is or was distracted during the conversational exchange, is or was disinterested in a portion of the conversational exchange or missed the portion of the conversational exchange. The method also includes determining based on the indication an action to address the distraction during, disinterest in, or missing of, the portion of the conversational exchange; and providing, via the communications module, an automated message to at least one of the first entity and the second entity for executing the action.

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Acton, Canada

Bridget McDermid