Other

Interactive Intelligence Group, Inc.

Computer Sciences Corporation

Brian Wolfe

Chad McCormick

Mark R Stumpf

Gregory G Jones

Allen B Childress

Allison W Spann

Scott Lorenz

Chad Mccormick

A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.

System and method for advanced campaign management

Growing community of inventors

Indianapolis, IN, United States of America

Brian Wolfe