Bank of America Corporation

Brian Robert Camphausen

Hudson Philip Hoen, Iv

Andrew Sheldon

Jason Nicolas Alexandrian

David Lee Warnick

Luis Felipe Lecaro Saborio

Jason P Gardner

Embodiments of the invention are directed to systems, methods, and computer program products for temporarily suspending a workflow associated with a work item. The system is configured to establish a communicable link with a queue to retrieve a first work item. The system is configured to receive a notification from a first device, where the notification comprises a second work item. The system temporarily suspends the first work item and the work flow associated with the first work item, in response to receiving the second work item from the first device. Once the system determines execution of a user action associated with the second work item, it restores the suspended first work item and the one or more suspended sessions associated with the first work item.

Growing community of inventors

Elkton, MD, United States of America

Brian Robert Camphausen