Open Text S.a.

Microsoft Technology Licensing, LLC

Vignette Corporation

Open Text Sa Ulc

Vignette Software LLC

Soverain Software LLC

Brian Reistad

Andrew C Payne

William D Snapper

James Campbell

Raymond W McCollum

Corina Eva Feuerstein

Mario Hewardt

Michael P Mitchell

Larry C Stewart

Durval M Vieira

Jim W O'Toole

Eswar Priyadarshan

Alan Geller

Alexander Evgenievich Nosov

Johannes Helander

Steve Menzies

Paul Allen

Vishwa Kumbalimutt

Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.

Method and system for providing personalized network based dialogues

A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.

Method and system for message pacing

Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network. A second instruction may be operable to according to the script based on the stored set of user information and the variable associated with the first event.

Method and system for providing personalized network based marketing dialogues

An electronic commerce system includes a client computer and a server computer interconnected by a public packet switched communications network. The client computer is programmed to transmit to the server computer an order acceptance request that includes a plurality of terms or conditions of a proposed offer for a purchase, including multiple options of at least one of the terms or conditions of the offer. The server computer is programmed to process the order acceptance request based on pre-programmed criteria and, based on the processing of the order acceptance request, to transmit to the client computer an order acceptance response that includes a plurality of amendments to the proposed offer for the purchase, including selection of an option of the at least one of the terms or conditions. The processing of the order acceptance request is performed by a controller module that handles processing of the order acceptance request that is primarily not specific to a particular application of the electronic commerce system to which the order acceptance request pertains, and that initiates a plurality of calls to a plurality of plug-in modules. The server can handle fraud-avoidance processing of the order acceptance request. The server can initiate a call to a database of a virtual warehouse in which merchants store virtual inventories of items, to ensure that a sufficient virtual inventory exists for a purchase.

Electronic commerce system

A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.

A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.

Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.

Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.

Method and system for facilitating marketing dialogues

Embodiments described herein are based on the principle that shells execute commands as units of characters sent within a message. Accordingly, embodiments herein provide for establishing a remote processing session for commands by using a binding mechanism that binds a series of commands to a remote shell using a message rather than a binary stream of data. More specifically, embodiments herein provided for a mechanism of encapsulating both a command and a binding mechanism (e.g., a shell identifier and/or shell token) into a single message. Accordingly, the binding mechanism can be used throughout the lifetime of the session and allows for modeling the shell processor session (its lifetime) as a series of commands, rather than as a series of characters. In addition, note that because the binding mechanism for the shell sessions is sent within messages, the problems associated with binary or character-by-character establishment of current shell sessions are overcome.

Shell sessions

A system that facilitates management of an application or service of a system using code attribution. Code of an application or service to be installed on the system is attributed with management information. The system includes a management subsystem that uses the attributed management information to manage the installed application or service.

Growing community of inventors

Sudbury, MA, United States of America

Brian Reistad