Microsoft Technology Licensing, LLC

Brian Raymond Allrich

John R Nannenga

Kevin Martin Racer

Gregory M Holman

Lori K Thalmann Pytlik

Nilesh R Thakkar

Yury Mikheev

Michael Steven Hammond

Christopher Michael Rudolph

Daryl Anderson

Brett Walker

Embodiments of a method for creating a methodology implementation that supplements a business application are described. In one embodiment, a comprehensive customer engagement methodology is maintained on a server and defines processes and disciplines related to the business application. A series of requests is received from a collaborative computing environment. The series of requests collectively represent a request for a collection of documents and related metadata included in the comprehensive customer engagement methodology. The series of requests are then responded to by providing a copy of the collection of documents and related metadata.

Online wizard for facilitating methodology implementation

A notification system automatically sends notifications to users based on the defined roles of the notifications. The notification system allows an application to define in a secure manner users to roles. The notification system also allows the users to register in a secure manner their devices with the notification system. The notification system allows the application to then send a notification to users with a target role. Upon receiving the notification, the notification system identifies the devices of the users with the target role and sends the notification to those devices.

Role-based notification service

A session manager is used to manage selection of a remote host for a session in response to a request that is associated with a user. The session manager uses resource information obtained from remote hosts in advance of the request to determine which remote host to associate with a session for a client. Each remote host performs a resource calculation (configurable) to determine how many processes/sessions it can further accommodate. The remote host sends the results of the resource calculation and other determined resource information to the session manager. The session manager provides the determined remote host to a client device. The client device then directly connects to the determined remote host. A process may be automatically started on the remote host for the client as the user. The session manager may also store and receive information for active and historical processes, remote host status, and remote host configuration.

Service-based load-balancing management of processes on remote hosts

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Moorhead, MN, United States of America

Brian Raymond Allrich