Emc IP Holding Company LLC

Emc Corporation

Brian R Tetreault

Stephen J Todd

Mark A Parenti

Wai Chuen Yim

Timothy J Cox

Daniel K O'Reilly, Jr

Tyler M Graves

Benjamin Kelley

Daniel K O'Reilly

Muzhar S Khokhar

Jeffrey Alan Brown

Michael Lee Burriss

William B Sullivan

Dmitry Vladimirovich Krivenok

Yuri Alexandrovich Stotski

Xin Zhong

Jackson Brandon Myers

Matthew P Jean

Jared C Lyon

Yourong Wang

Charles S Langley

Eric Wu

Keith John Glidewell

Yongmei Xie

Michael J Burns

Robert R Kumlin

Vicente Moranta

Rob P Munsell

Michael Bassily

Ginamarie E Spiridigliozzi

Megan R Ahigian

Techniques for testing may include: receiving a first command at a framework, wherein the first command includes first information identifying a first test to be executed and a first collector that collects data during execution of the first test; and responsive to receiving the first command, perform processing to execute the first command, wherein the processing is coordinated by the framework and wherein the processing includes: executing the first test; collecting test data, wherein the test data is collected by the first collector during execution of the first test; and generating a report regarding the test data collected while executing the first test.

Automation framework for monitoring and reporting on resource consumption and performance bottlenecks

Described are techniques for processing event occurrence. A first notification may be received regarding a first occurrence of a first event. Responsive to receiving the first notification, first processing may be performed that includes mapping the first event to a first profile, and performing second processing using the first profile to collect first data regarding the first occurrence of the first event.

Event triggered data collection

Described are techniques for determining utilization. A plurality of indicator values for a plurality of utilization indicators for each system included in a set of one or more systems are received. Each of the plurality of indicator values represents a score for a different one of the plurality of utilization indicators. A system utilization score for each of the one or more systems is determined in accordance with the plurality of indicator values for each system. An overall utilization score of the set of systems is determined in accordance with the system utilization score for each of the one or more systems.

Calculation of system utilization

A method, computer program product, and computing system for receiving telemetry data from a remote storage system. The telemetry data is analyzed to identify one or more issues with the remote storage system. One or more solutions are provided to the remote storage system based, at least in part, upon the one or more issues.

Automated analysis system and method

A method of controlling startup of a virtual storage appliance includes obtaining resource information about virtual resources (e.g., hardware resources) available in a virtual-computing environment of the host computer, and comparing the resource information with resource profiles describing sets of virtual resources compatible with resource needs of the virtual storage appliance. A comparison result is used to selectively enable or disable remaining startup of the virtual storage appliance, the remaining startup being enabled when the resource information matches one of the resource profiles, and being disabled when resource information does not match any of the resource profiles. A user may be notified using a reporting mechanism, and the virtual machine may be placed into a service mode that includes facilities for examining configuration and other information to determine the cause of a mismatch.

Boot blocking of virtual storage appliance

Described are techniques for performing system management such as a system including one or more data storage systems or appliances. User input may be received by a chat processing engine. The user input may be a natural language input to perform a request. The user input may be received from a management application used to perform data storage management. The chat processing engine may perform first processing of the user input to determine a response to the request. The response may be sent to the management application. The natural language input from a user may be in the form of text or voice that is converted to text for processing by the chat processing engine.

Artificial intelligence for infrastructure management

A technique identifies a version of a software application for installation on computerized equipment. The technique involves receiving an electronic communication containing a software version database which identifies different versions of the software application. The technique further involves performing an update assessment operation based on the software version database to determine whether there exists newer versions of the software application available for installation on the computerized equipment. The technique further involves providing an electronic notification to a user of the computerized equipment in response to a result of the update assessment operation indicating that there exists newer versions of the software application available for installation on the computerized equipment. The electronic notification identifies, for installation on the computerized equipment, a particular newer version of the newer versions of the software application available for installation on the computerized equipment.

Smartly identifying a version of a software application for installation

Described are techniques for obtaining information about a data storage system. Boot code is executed on the data storage system and determines whether a flag is set. If the flag is set, an agent is executed which communicates with a central location at predetermined time intervals. At a first predetermined time interval, a first message is sent to the central location polling for a pending work item. If there are any work items pending for the data storage system, first processing is performed which includes sending a second message to the data storage system indicating whether there are any pending work items for the data storage system and including at least one work item if there are any pending work items. The at least one work item describes second processing to obtain first information about a state of the data storage system.

Techniques for data storage system management

A method, system, and program product for use in managing on-site access to ecosystem features is disclosed. In some embodiments, the method, system, and program product may comprise sending, from a data storage system, a set of context information about the data storage system; at a recipient location on a common intranet with the data storage system, receiving the set of context information and, based on criteria specified for opportunity alerts, determining from the set of context information a subset of the opportunity alerts applicable to the data storage system; and causing the data storage system to be updated with the subset of opportunity alerts.

Managing on-site access to ecosystem features

Described are techniques for processing data storage system management requests. A single one of a plurality of service processors of a data storage system is designated as an active service processor and a remainder of the plurality of service processors are passive service processors. Each of the service processors executes data storage system management server code including a web server. A data storage system management request is received from a client and is processed by the active service processor. When a first service processor currently designated as the active service processor becomes unhealthy, a second of said plurality of service processors which is designated as passive and is healthy is automatically selected as the active processor. Subsequent communications for data storage system management are transmitted over the network connection between the client and a web server executing on whichever service processor is currently designated as active.

Single communication connection for managing a system with multiple service processors

Described are techniques for processing changes in data storage system state information. Communication are sent and received between a client and a data storage system over a network connection. The data storage system includes a plurality of service processors. A server of the data storage system communicates with the client over the network connection to perform management requests. In response to determining that there has been a change in the data storage system state information indicating that the user interface needs updating, user interface update processing is performed in accordance with said change. If at least one of the plurality of service processors is in an unhealthy state, said user interface update processing includes automatically requesting additional information from the data storage system about an unhealthy service processor, analyzing said additional information, and updating at least a portion of the user interface displayed in accordance with said analyzing.

Client processing in response to managed system state changes

Described are techniques for providing a publication notification in a data storage system. An active element manager component is used to perform data storage management operations for the data storage system. A feed aggregator in the data storage system aggregates feed items from one or more feeds. Each of the one or more feed items are associated with one of said feeds and indicates a publication notification for data associated with said one feed.

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Framingham, MA, United States of America

Brian R Tetreault