British Telecommunications Public Limited Company

Brian R Odgers

Simon Giles Thompson

Zhan Cui

Michael Schroeder

Customized process plans are generated by weaving customizing process aspects into generic process plans. The aspects as stored contain markers and the system selects a generic process plan and searches it for the marker(s). If the marker is located, content from the relevant aspect is woven into the generic process plan at that point. Customized process plans can be produced for instance for particular customer types or service types and local resource availability can be taken into account.

Task management

Customised process plans are generated by weaving customising process aspects into generic process plans. The aspects as stored contain markers and the system selects a generic process plan and searches it for the marker(s). If the marker is located, content from the relevant aspect is woven into the generic process plan at that point. Customised process plans can be produced for instance for particular customer types or service types and local resource availability can be taken into account.

A data management system stores and visualizes data generated during process management. The data management system provides different data management services and definitions of these are stored in a database. Management of data in this database is carried out by a collection of software agents, one of which, the management information agent, can access, update and download data in or from the database. Stored separately are graphical user interfaces which are downloaded to a user in accordance with the relevant service definition stored in the database when the user requests a particular data access service.

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Craigavon, United Kingdom

Brian R Odgers