Motorola Solutions, Inc.

Brian R Benson

Kenneth W Douros

Vidya Sagar Pitta Eswara Chandra

Paul F Mafera

Richard Charles Meyer

Vidya Sagar Chandra

Methods and systems for processing multimedia files associated with an incident. One method includes receiving a request to submit a multimedia file associated with the incident and, in response to receiving the request, transmitting a text message including an identifier of the incident to a communication device. The method also includes receiving, at the answering point, a reply to the text message, the reply including the multimedia file and the identifier, and storing, at the answering point, the multimedia file including using the identifier to link the multimedia file to an incident record for the incident.

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Hoffman Estates, IL, United States of America

Brian R Benson