Microsoft Technology Licensing, LLC

Other

Brian Michael Wilcox

Herbert Willi Artur Ristock

Colin Michael Leonard

Techniques for polluting phishing campaign responses with content that includes fake sensitive information of a type that is being sought in phishing messages. Embodiments disclosed herein identify phishing messages that are designed to fraudulently obtain sensitive information. Rather than simply quarantining these phishing messages from users' accounts to prevent users from providing 'real' sensitive information, embodiments disclosed herein analyze these phishing messages to determine what type(s) of information is being sought and then respond to these phishing messages with “fake” sensitive information of these type(s). For example, if a phishing message is seeking sensitive credit card and/or banking account information, some fake information of this type(s) may be generated and sent in response to the phishing message. In various implementations, a natural language processing (NLP) model may be used to analyze the phishing message and/or generate a response thereto.

Systems and methods for polluting phishing campaign responses

Techniques for polluting phishing campaign responses with content that includes fake sensitive information of a type that is being sought in phishing messages. Embodiments disclosed herein identify phishing messages that are designed to fraudulently obtain sensitive information. Rather than simply quarantining these phishing messages from users' accounts to prevent users from providing 'real' sensitive information, embodiments disclosed herein analyze these phishing messages to determine what type(s) of information is being sought and then respond to these phishing messages with 'fake' sensitive information of these type(s). For example, if a phishing message is seeking sensitive credit card and/or banking account information, some fake information of this type(s) may be generated and sent in response to the phishing message. In various implementations, a natural language processing (NLP) model may be used to analyze the phishing message and/or generate a response thereto.

Technologies described herein facilitate generating and deploying dynamic false user accounts. Embodiments disclosed herein obtain a false tenant model that is usable to dynamically populate a false user account with messages and/or data files. Rather than containing only a static set of documents, a 'dynamic' false user account is continually populated with fresh documents. This results in dynamic false user accounts appearing practically indistinguishable from real user accounts that are continually populated with new real email messages and/or new real hosted files as they are used by account owners to perform legitimate business activities. The realistic nature of the dynamic false user accounts described herein significantly reduces the ability of malicious entities to identify a user account as being false in nature.

Enhanced techniques for generating and deploying dynamic false user accounts

A method for handling an interaction between an individual having a physical impairment and a customer contact center includes: detecting, by a processor, an interaction directed to a route point; determining, by the processor, whether the interaction is associated with an individual having a physical impairment; identifying, by the processor, a first resource of the contact center for handling the interaction, wherein the first resource is assigned an attribute indicative of being suitable for handling interactions with individuals having the physical impairment; ascertaining, by the processor, a presence of the first resource at a place enabled for handling interactions with individuals having the physical impairment; and transmitting, by the processor, a signal for routing the interaction to the first resource for servicing via the place, wherein in response to the signal, a communication session is established with a user device of the individual having the physical impairment.

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Bellevue, WA, United States of America

Brian Michael Wilcox