Nvoq Incorporated

Sandcherry, Inc.

Brian Marquette

Charles Corfield

Michael Clark

Christopher S Kramp

Swavek Skret

Jon Ford

Richard Beach

Todd Espy

Christopher Butler

Christopher Omland

Mark E Meyer

Bret Butcher

Chris Kramp

David Mondragon

Rebecca Heins

Robert Hernandez

The technology of the present application provides a speech recognition system with at least two different speech recognition engines or a single engine speech recognition engine with at least two different modes of operation. The first speech recognition being used to match audio to text, which text may be words or phrases. The matched audio and text is used by a training module to train a user profile for a natural language speech recognition engine, which is at least one of the two different speech recognition engines or modes. An evaluation module evaluates when the user profile is sufficiently trained to convert the speech recognition engine from the first speech recognition engine or mode to the natural language speech recognition or mode.

Apparatus and methods using a pattern matching speech recognition engine to train a natural language speech recognition engine

A distributed dictation/transcription system is provided. The system provides a dictation manager having a data port to receive and transmit audio signals. The dictation manager includes a dictation server selector to a dictation server to transcribe the audio based on whether the dictation server already has a user profile uploaded.

Distributed dictation/transcription system

A computer-implemented method for simplifying the pasting of textual transcriptions from a transcription engine into an application is described. An audio file is sent to a transcription engine. A textual transcription file of the audio file is received from the transcription engine. The textual transcription file is automatically loaded into a copy buffer. The textual transcription file is pasted from the copy buffer into an application.

Method and systems for simplifying copying and pasting transcriptions generated from a dictation based speech-to-text system

The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Data device to speech service bridge

A dictation system that allows using trainable code phrases is provided. The dictation system operates by receiving audio and recognizing the audio as text. The text/audio may contain code phrases that are identified by a comparator that matches the text/audio and replaces the code phrase with a standard clause that is associated with the code phrase. The database or memory containing the code phrases is loaded with matched standard clauses that may be identified to provide a hierarchal system such that certain code phrases may have multiple meanings depending on the user.

Hierarchical quick note to allow dictated code phrases to be transcribed to standard clauses

A computer-implemented system and method for evaluating the performance of a user using a dictation system is provided. The system and method include receiving a text or transcription file generated from user audio. A performance metric, such as, for example, words/minute or errors is generated based on the transcription file. The performance metric is provided to an administrator so the administrator can evaluate the performance of the user using the dictation system.

Method and systems for measuring user performance with speech-to-text conversion for dictation systems

A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager selects a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing and on a determination of whether the user profile is already uploaded to a dictation server. While selecting a dictation server or uploading a profile, the client may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected or available. The user may receive in real time or near real time a display of the textual data that may be corrected by the user to update the user profile.

A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.

VXML browser control channel

A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager can select a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing as well as on a determination of which of the dictation servers may already have a user profile uploaded. Moreover, while selecting a dictation server and/or uploading a profile, the user or client at the client station may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected and/or available. The user would receive in real time or near real time a display of the textual data that may be corrected by the user. The corrective textual data may be transmitted back to the dictation manager to update the user profile.

A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.

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Longmont, CO, United States of America

Brian Marquette