Dell Products Inc.

Brian L Janosky

Timothy E Abels

A tool for communicating configuration information includes an analysis tool to determine changes to the configuration of an information handling device. The analysis tool develops a set of configuration tags to identify the configuration changes by identifying a subset of tables or other information, such as Extensible Markup Language (XML) pairs, associated with a configuration management database (CMDB) and by identifying values for each table to reflect the configuration of the information handling device. The analysis tool encodes the configuration tags into an information string. Because the information string is encoded and does not represent the complete configuration of the information handling system configuration, it can be easily and accurately communicated to a technical support center by a user, thereby reducing potential communication problems and improving technical support.

Information handling system configuration identification tool and method

In an information handling system (IHS), IHS problem diagnosis and repair includes receiving configuration items of the IHS from a configuration management database, collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system, collecting a prioritization of the set of rules and corresponding actions, filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences, and sending the set of rules and corresponding actions to the IHS.

Growing community of inventors

Austin, TX, United States of America

Brian L Janosky