Jlb Ventures LLC

Brian Kimball

Dan Kikinis

Yakov Kamen

Gene Feroglia

Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming channels via a content receiving device, thereby eliminating the need for the users to have to call a call center or content provider to activate previously unavailable or inaccessible content. Using a set of interactive screens, the user is enabled to view programming channel information, including comparative information. In one embodiment, the method assists users who are moving to activate/reactive programming and content services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming channel based on channels that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming channels should be recommended for the user.

Programming and content recommendations

Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming packages via a set-top box, thereby eliminating the need for the users to have to call a call center to activate the unit. Using a set of interactive screens, the user is enabled to view various programming package information, including comparative information. In one embodiment, the method assists users who are moving to activate/reactive broadcast services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming package based on packages that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming packages should be recommended for the user.

Customer self service in interactive TV environment for TV programming packages

Methods and systems for enabling users visiting a friend or family member to subscribe to a TV programming package that the friend or family member currently subscribes to. In one embodiment, the method includes generating a user-interface (UI) via the friend's set-top box to enable entry of visitor user identification information. This information, along with programming identification information is then sent to the service provider for the programming package. The service provider retrieves or generates information by which a UI may be generated to easily enable the visitor to setup and activate the programming package and sends it to the visitor's home set-top box. In another embodiment, programming package identification information is stored on a portable storage medium and carried to the visitor's home set-top box, where it is read to retrieve the identification information. The information is then sent to the service provider, which sends back appropriate data to generate the UI.

Growing community of inventors

Burlingame, CA, United States of America

Brian Kimball