Bank of America Corporation

Brian J Kehner

Victoria Lynn Dravneek

John Allen Sellers

Allison Mensing Corbett

James P Kirkman

Matthew Brian Wohl

Christine Lee Fitzgerald

Richard M Korzenko

James P Massman

Jill A Calabrese Bain

Mazen Ghurani

Meredith McIntosh Majusiak

Keelyn Griffin

Embodiments of the invention are directed to a system, method, or computer program product for multi-channel cognitive resource application integration for digital onboard landing across platforms. The system allows the user a wholistic business outlook view for visualization and application of an onboarding journey leveraging artificial intelligence associated with the multi-channel cognitive resource platform to aid in onboarding and the push/pull dynamic timing. The system generates and integrates a direct contact within a contact list on a user device for direct linkage to the provider.

Onboarding platform with artificial intelligent integration for transitioning

A system for communication channel integration is provided. The system comprising: a memory device with computer-readable program code stored thereon; a communication device connected to a network; and at least one processing device, wherein the at least one processing device is configured to execute the computer-readable program code to: generate a user data collection comprising one or more accounts and interactions associated with a first user, wherein the user data collection is accessible by the first user over a first communication channel; monitor the user data collection; based on monitoring the user data collection and user interactions, determine an actionable event associated with the first user; identify a second communication channel associated with a second user and associated with the actionable event; and in response to determining the actionable event, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel.

Centralized communication interface for channel integration and interaction expansion

A system, computer program product, and computer-implemented method for communication channel integration are provided. The system is configured to generate a user profile comprising one or more accounts and interactions associated with a user, wherein the user profile is accessible by the user over a first communication channel in an interface of a user application; monitor the user profile; based on monitoring the user profile and user interactions, determine an actionable event associated with the user; identify a second communication channel associated with the actionable event; and in response to determining the actionable event and identifying the second communication channel, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel in the interface of the user application.

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Wilmington, DE, United States of America

Brian J Kehner