Motorola Solutions, Inc.

Brian J Frommelt

Francesca Schuler

Nadeem Z Kureishy

Vidya Sagar Pitta Eswara Chandra

James C Duran

Kylene Tanner

Janet A Manzanares

Min Ma

Parveen Gupta

Bing Qin Lim

Steven D Tine

Eric Johnson

Chun Meng Tan

Jin Hoe Phua

David Kaleko

Carmen Jia Yi Siau

Chin Chuan Yap

Jonathan Solomon

Christian Ibarra

Paul F Mafera

Amruthavarshini Hiriyur Krishnamurthy

Divya Ramamoorthy

George John Horwath

Wei Ling Cecilia Liaw

Kean Aik Low

Ross Venhuizen

Tetyana Gutsol

Larry D Freeman

John L Finch

Raguraman Kumaresan

Tian Hong Teh

Tanya Gutsol

Pawel Sadowski

Michael D Heikka

Benjamin M Jordan

Mark H Zentner

Kah Chun Chin

Daniel J Sawicki

Gail G Ballengee

A device, system, and method for providing an indication that media has not yet been uploaded to a data store is provided. A device identifies a participant associated with an incident, the participant associated with a recording device. The device, in response to determining that media from the recording device has not yet been uploaded to a data store within a threshold time limit after occurrence of the incident: provides, at a display screen, an indication that the media has not yet been uploaded to the data store.

Device, system, and method for providing an indication that media has not yet been uploaded to a data store

Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call characteristic. The method includes generate a preliminary caller profile based on the call characteristic. The method includes comparing the preliminary caller profile to each of a plurality of existing caller profiles retrieved from a database storing caller profile data for a plurality of callers to generate, for each of the plurality of existing caller profiles, an association score based on the comparison. The method includes presenting data about the caller from the existing caller profile on a call-taking terminal of the service answering point assigned to the service call when the association score for one of the plurality of existing caller profiles exceeds an association threshold.

Disambiguation of multiple callers using a shared communication source

Apparatus and method for modifying future workflows based on information received at current day. The method includes receiving, at an electronic processor, information corresponding to an object of interest and analyzing, using the electronic processor, the information to identify one or more attributes corresponding to the object of interest affecting an incident workflow for the object of interest. The method also includes generating, using the electronic processor, a modified incident workflow for the object of interest based on the incident workflow and the one or more attributes and storing, in a database, the modified incident workflow and a trigger condition corresponding to the modified incident workflow such that the modified incident workflow and the trigger condition are related to the object of interest in the database. The trigger condition is generated based on the one or more attributes.

Modifying future workflow based on information received at current day

The present disclosure provides systems, methods, and apparatuses for a predictive response-generation service to facilitate timely compliance with information-disclosure laws. When an event associated with an electronic data collection is detected, a set of features is extracted for the electronic data collection. The features are input into a machine-learning model to generate a request-prediction score. If the probability of receiving a request for data in the electronic data collection meets a threshold, a redaction operation specified by a redaction policy is executed on the electronic data collection to generate a modified electronic data collection. The modified electronic data collection, which is a redacted version of the electronic data collection, is transmitted to a digital response repository.

Predictive response-generation systems to facilitate timely compliance with information-disclosure laws

A device, system, and method for sharing information of a selected media modality via communication devices is provided. A device determines a type of a community member associated with an incident, the incident further associated with a first responder. The device determines a plurality of media modalities of information associated with the incident. The device selects, from the plurality of media modalities of the information, a media modality of the information based on the type of the community member. The device causes sharing of the media modality of the information with the community member via one or more of a first responder communication device, associated with the first responder, and a community member communication device, associated with the community member.

Device, system, and method for sharing information of a selected media modality via communication devices

A system for on-dispatch identification and assignment of unresolved tasks. The system includes an electronic processor configured to detect that a responder unit is dispatched to respond to a first incident and, in response, correlate extracted information corresponding to the first incident with information that is stored corresponding to a plurality of unresolved tasks and identify, based on the correlation and a responder unit profile associated with the dispatched responder unit, at least one unresolved task. The electronic processor is also configured to, in response to identifying the at least one unresolved task, either cause a notification to be provided at a dispatch computer, the notification identifying a recommendation to assign the at least one unresolved task to the dispatched responder unit or automatically assign the at least one unresolved task to the dispatched responder unit and notify a communication device associated with the dispatched responder unit regarding the assignment.

On-dispatch identification and assignment of unresolved tasks

A device, method and system for determining a primary location of a public-safety unit is provided. An example device receives, from a plurality of devices associated with a public-safety unit, a plurality of locations associated with the public-safety unit, the public-safety unit comprising the plurality of devices and one or more public-safety personnel. The example device determines a context associated with the public-safety unit. The example device selects a single location, from the plurality of locations, that represents a primary location of the public-safety unit based on the context as determined. The example device one or more of: causes the primary location to be provided at an electronic map; and provides the primary location to one or more of a computer-aided dispatch (CAD) device and a public-safety server.

Device, method and system for determining a primary location of a public-safety unit

A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.

Method and apparatus for handling callback of a public-safety officer

A method for handling an overload state in a public safety answering point (PSAP) is provided. While an overload state is not detected at a call routing computing device received emergency calls are queued for a human operator. Responsive to detecting an overload state, first identifying those calls initiated from mobile devices capable of communicating via text message and transmitting a text message requesting callers to respond via text identifying the matter of the emergency call. The responsive text messages are classified as one of a verified emergency call and a verified non-emergency call to be returned when the overload is no longer detected. For each verified emergency call the call is queued for answer by a human operator. For each verified non-emergency call, a follow up text message is transmitted indicating that the verified non-emergency call will be returned at a later time.

Call overload handing for a public safety answering point

A method and apparatus for PTT over IoT is described herein. During operation, each IoT device will be assigned to a talkgroup. Some talkgroups may have a single IoT device assigned, and other talkgroups may have multiple IoT devices assigned. During operation, a control command is received over a first talkgroup that is used to control a first IoT device assigned to that talkgroup. Prior to executing the control command, a set of secondary IoT devices will be determined based on a task assigned to the officer. The secondary IoT devices will be accessed to determine their statuses. The status of the secondary IoT devices will be used as a trigger as to whether or not to allow the control command to be sent to the first IoT device.

Method and apparatus for operating an internet-of-things device within a push-to-talk to internet of things system

A device, system and method for transitioning a public-safety answering point (PSAP) to an automated review mode is provided. A device is configured to: operate in a manual mode, in which calls are routed to users for manual incident data entry; detect an overload condition, in which a number of calls exceeds an ability of users to handle the calls; in response to detecting the overload condition, transition from the manual mode to an automated review mode, in which: calls are routed to one or more bots for automated incident data entry; and incident indicators, parsed from the calls by bots, are rendered at a display screen for review by a user; and in response to detecting that a bot-generated particular incident indicator meets a low confidence condition, change a rendered characteristic of the bot-generated particular incident indicator to indicate that the user is to intervene.

Device, system and method for transitioning a public-safety answering point to an automated review mode

A method and apparatus for providing prior-caller location and/or identity into a public-safety answering point is provided herein. During operation, a device such as a smart phone will store location and identity information for recently-received calls. If the device places a call to a PSAP within a predetermined amount of time from when the prior call was received at the device, a flag is sent to the PSAP operator notifying the PSAP operator of the prior call. The PSAP operator can then inquire about the prior call. The caller is then allowed to electronically transfer location and identity information related to the prior call to the PSAP operator if they wish to do so.

Prior caller location and identity as input into a public-safety answering point (PSAP)

Methods and systems for determining whether to present one or more data feeds on a communication device. One system includes an electronic computing device including a network interface configured to receive one or more data feeds from one or more network-connectable devices. The data feeds are associated with an incident. The electronic computing device further includes an electronic processor configured to determine an incident type of the incident, and determine a quantity of data feeds associated with the incident. The electronic processor is further configured to determine whether to present the data feeds on a communication device based on the incident type and the quantity of data feeds. The data feeds are presented via an output device of the communication device in response to the electronic processor determining that the data feeds are to be presented on the communication device.

Methods and systems for determining data feed presentation

Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.

Call management system for a command center

Systems and methods for sharing on-scene camera intelligence, available at crime center computing devices, with call handling and CAD computing devices. One example call handling computing device includes an electronic processor configured to receive a call from a remote caller and caller location information. The electronic processor is further configured to transmit, to a crime center computing device, a camera availability request including the caller location information. The electronic processor is also configured to receive, from the crime center computing device, an indication of available cameras substantially at the location of the remote caller and status information for the available cameras. The electronic processor is further configured to provide a call handling user with the status information. The electronic processor is also configured to receive, from the crime center computing device, at least one of video intelligence derived from the available cameras or video feeds from the available cameras.

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Deer Park, IL, United States of America

Brian J Frommelt