Hewlett-packard Development Company, L.p.

Hewlett Packard Enterprise Development LP

Analog Devices International Unlimited Company

Brian Cox

Dejan S Milojicic

Colin Gerard Lyden

Timothy F Forell

Alan G Nemeth

Brian F Murphy

Shane O'Mahony

Jon Christopher Connelly

Peter Piet

Rosemary B Ryan

Lewis Malaver

Pieter Retief Kasselman

Brendan Daly

A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.

Method and apparatus for supporting a computer-based product

A method and system and related computer program products are described for identifying an object of service comprising the initial step of generating and storing a static composite identifier representing a state of the object of service. Then, whenever it is desired to identify the object of service, the steps are carried out of: generating a dynamic composite identifier representing a current state of the object of service; locating and retrieving the stored static composite identifier, and searching a database for a match with an object of service recorded therein using either the static or the dynamic composite identifiers, or both.

Method and system for identifying objects of service

A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.

Automating diagnoses of computer-related incidents

Growing community of inventors

Galway, Ireland

Brian Cox