Devrev, Inc.

Brian Byrne

Nimar Singh Arora

Jan Olderdissen

Anindya Misra

Ken Chen

Steven Poitras

Bhavana Thudi

Manoj Agarwal

Amisha Kothari

Victor Kamanga

Techniques for notifying users of events for objects in a system of record are described. A request to generate the event is received. The event is indicative of a modification of an object. The event is recorded in a timeline table for a timeline of the object. Based on the modified object in the timeline table and a user table, one or more users may be identified. Further, the event is classified to determine a notification type of the one or more users from the user table. All interested users are selected from the one or more users and notified of the event. In an example, the system automatically subscribes users to receive notification of the occurrence of an event for the object. In an example, the one or more users may request to stop receiving the notification of the occurrence of the event for the object.

Notifications of events of a system of record

Disclosed is an improved approach to process data and events from disparate ecosystems pertaining to products. An approach is provided to automatically cluster events from various ecosystems into noteworthy incidents and to correlate them with entities extracted from each system. Incidents are correlated between ecosystems to classify the type of incidents and to give a coherent converged picture of the event streams coming from the various ecosystems. Noteworthy incidents are automatically converted into tickets and their severity is ascertained from the associated incidents. Tickets that reference underlying defects with the product or service are converted into issues.

Method and system for integrated analysis of data from multiple source environments

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Issaquah, WA, United States of America

Brian Byrne