Sony Electronics Inc

Sony Corporation

Sony Corporation of America

Brian Bakoglu

Hiroaki Nakano

George Cossey

Takashi Sugiyama

Parichay Saxena

In accordance with the present invention, there is provided a graphical user interface which arranges first, second and third windows on three of the four sides of an imaginary rectangular parallelepiped, arranges on each of the windows selection portions selectable to input commands, displays the first window nearly at the center of the display and displays at least portions of the second and third windows at the right and left, respectively, when the first window is selected. The graphical interface also displays the second window nearly at the center and displays at least portion of the first and third windows on the left and right, respectively, when the second window is selected. The graphical user interface further displays the third window nearly at the center and displays the first and second windows on the right and left, respectively, when the third window is selected. Because the user feels as if he were standing inside the imaginary rectangular parallelepiped and more easily understands the displayed menus, the user can quickly and certainly input commands through the three-dimensional GUI.

User interface for displaying windows on a rectangular parallelepiped

A graphical user interface displays a first menu image on a display for an operating system on a computer. The first menu image includes a taskbar image which carries button images selectable by the user to carry out a function. The GUI also displays a second menu image on the display for a navigator software which is running under the operating system. The navigator software provides a quasi-operating system environment. The GUI displays the taskbar image in the second menu image whereby the user can carry out functions of the operating system from within the quasi-operating system environment provided by the navigator software. Three visual walls are arranged on the GUI as if the user is standing inside a three-dimensional cube and open to the sky. Clicking once either on the side walls moves the contents of the side wall to the center, in effect rotating the cube. When a wall is centered, the user can activate any function in the wall by clicking on a button. Buttons displayed in the side wall may be immediately activated by double clicking so the user does not have to center the side wall.

Graphical navigation control for selecting applications on visual walls

An online computer support system uses simultaneous and alternating transfer of different data types including voice, image, video, and other digital information. This allows a customer service representative and a user having a computer problem to communicate more effectively and solve the problem. The customer service representative can provide prepared tutorials or information to the customer in the form of text, diagrams, and video with synchronized sound. Software at the user computer side automatically interrogates the user computer to determine information about hardware and software components needed to solve problems the user is having. Information, such as the serial number, is programmed into non-volatile memory at the factory for reading during, or at the beginning of, an online support session. The customer service representative can control the user's computer remotely. Software agents are used to perform specific functions. A data base, indexed by information obtained from the user's computer, tracks warranty, support history, and other information. A preventive maintenance function detects components having sporadic problems before they fail as well as flags components as they approach the end of their predicted life spans.

Online simultaneous/altering-audio/video/voice data based service and

In accordance with the present invention, there is provided a graphical user interface which displays a window on a display where the window comprises plural pages. Only one of the pages can be displayed at one time and each of the pages has at least one icon therein selectable by a user to carry out a function corresponding thereto. The graphical user interface also displays miniature windows simultaneously with the window being displayed on the display. Each of the miniature windows corresponds to each of the pages of the window and each of the miniature windows has miniature icons therein. The number of the miniature icons in each of the miniature windows is equal to the number of the icons included in a corresponding page of the window.

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Milpitas, CA, United States of America

Brian Bakoglu